About Us
Volvo Cars Five Dock are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.
At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do. We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.
About The Role
We are seeking an experienced Senior Service Advisor to join our luxury vehicle service team. This is a key customer-facing role for a professional who thrives on delivering a premium service experience and has the technical knowledge to support high-end and high-performance vehicles. You will act as the primary liaison between clients and the workshop, ensuring every service and repair is handled efficiently, accurately, and in line with the expectations of our prestige brands.
In this role you will:
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Provide exceptional customer service and maintain strong client relationships
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Accurately diagnose, communicate, and manage customer service needs in line with manufacturer standards
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Liaise between customers and the workshop to schedule and manage service and repair work efficiently
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Mentor and support junior service advisors to maintain high-quality service delivery
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Manage workshop workflow and ensure all jobs are completed on time and to manufacturer specifications
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Handle customer enquiries, complaints, and feedback with professionalism and care
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Maintain a polished, professional, and welcoming service environment
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Stay up to date with technical developments, service protocols, and manufacturer processes
Our ideal candidate will possess the following:
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Proven experience as a Service Advisor, preferably within a luxury or prestige automotive environment
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Strong technical knowledge of vehicle systems and diagnostics
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Exceptional customer service skills and professional communication abilities
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Experience mentoring or leading junior team members (preferred)
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Strong organisational skills with the ability to manage multiple priorities
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Positive, professional, and proactive attitude
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Valid driver’s licence
Why Join Autosports Group?
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Accelerated career growth with a defined pathway, and ongoing professional development
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ASG Paid Parental Leave to support you and your family
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Access to exclusive OEM offers on new vehicles across all dealerships
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Access to premium, factory-backed training to keep your skills at the industry forefront
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Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
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Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network
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Referral bonus incentives for employees and their friends/family
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Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
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Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement
Applications are reviewed as they are submitted. Therefore, we encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. Successful candidates will be required to complete pre-employment checks and hold the appropriate working rights to work in Australia or New Zealand. This includes reference check and background checks and other role-relevant screening where applicable.
