Stan Bond are looking for a warm, professional and highly organised Showroom Customer Care & Sales Support Consultant to join our team at our Campbelltown Display Centre.
This role is ideal for someone who enjoys working with people, has strong customer service skills, and is interested in interiors, home improvement, window furnishings or design.
You will be one of the first points of contact for customers visiting or contacting our showroom. Your role will be to welcome customers, understand their needs, guide them through the first stage of their enquiry, arrange appointments with our sales consultants, and ensure they receive a professional and positive Stan Bond experience.
You will also provide important support to our sales team through accurate administration, customer follow-up, appointment planning and system updates.
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What You’ll Be Doing
In this role, you will:
- Welcome customers into the showroom and create a warm, professional first impression
- Speak with customers face-to-face, over the phone and via email
- Understand customer needs and help guide them towards suitable product options
- Book appointments for sales consultants and assist with showroom enquiries
- Support the customer journey from initial enquiry through to appointment stage
- Assist with retail & commercial customer enquiries
- Maintain accurate customer records, notes and follow-up tasks
- Use internal systems to manage appointments, enquiries and customer information
- Work closely with sales consultants and other areas of the business
- Help create a smooth, helpful and high-quality customer experience
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About You
We are looking for someone who already have experience in a showroom, retail sales, customer care, home improvement or design environment. Experience in blinds, curtains, awnings, security or window furnishings would be highly regarded, but not essential. We are also open to people from aligned industries who have the right attitude and customer focus.
We want someone who is:
- Warm, welcoming and genuinely enjoys helping people
- Professional in presentation and communication
- Confident speaking with customers in person and over the phone
- Fluent in English with excellent verbal and written communication skills
- Highly organised with strong attention to detail
- Comfortable managing multiple tasks and priorities
- Able to stay calm and effective in a busy, fast-paced environment
- Curious, eager to learn and open to feedback
- Positive, proactive and willing to be part of a team
- Confident using computer systems and quick to learn new software
- Interested in developing product knowledge and growing your skills
An interest in fine furnishings, interiors, design or home improvement would be an advantage, but not a necessity.
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Experience That Would Be Highly Regarded
We would love to hear from applicants with experience in any of the following areas:
- Blinds, curtains, awnings, shutters or window furnishings
- Interior design, homewares or soft furnishings
- Retail sales or showroom consulting
- Customer care within a product-based business
- Sales administration or appointment coordination
- Home improvement, building or renovation industries
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Why Join Stan Bond?
Proud SA business: Join a well-established South Australian company that continues to grow
Local manufacturing: Be part of a business that supports local jobs and quality products
Supportive team environment: Work with people who value teamwork, customer care and continuous improvement
Career pathways: For the right person, there are future opportunities in showroom sales, sales consulting, customer experience, administration or other areas of the business
Variety: Work with a wide range of customers, products and enquiries
Training provided: Learn our products, systems and processes with support from the team
Hours and Location
This position is based at our Campbelltown Display Centre.
Applicants must be available to work during the following hours: (Part Time or Full Time Hours Available)
- Monday to Friday: 9:00am – 5:00pm
- Saturday: 10.00am - 1.00pm (Rotating Roster)
Pay: $60,000.00 – $65,000.00 per year
Application Question(s):
- How many years’ experience do you have in a customer-facing role?
- Have you worked in a showroom, retail, customer care, or sales support role before?
- This role involves customer care, sales support, showroom presentation, administration, and follow-up. What part of the role appeals to you most?
- Are you available to work the required showroom hours, including Saturdays if applicable?
- Are you confident handling customer enquiries by phone, email, and face-to-face?
- Are you confident using computer systems, email, calendars, and entering customer information accurately?
- Why would you like to work with Stan Bond?
Work Location: In person
