Drive digital healthcare across Western Sydney
Support enterprise clinical systems and EHR applications
Join a collaborative team delivering technology that improves care
Build, support and optimise clinical applications that empower healthcare teams to deliver exceptional patient care across Western Sydney.
Employment Type: Temporary Full Time (up to 2 years)
Position Classification: Senior Analyst
Remuneration: $61.99 - $71.89 per hour
Hours Per Week: 38
Location: Cumberland Hospital
Where you'll be working
Join the Electronic Health Record (EHR) Support Group within Information Technology Services, based at Cumberland Hospital. You'll work alongside experienced ICT professionals, clinicians and business stakeholders to deliver reliable, innovative clinical applications that support patient care across Western Sydney Local Health District. This is an opportunity to contribute to meaningful digital health initiatives while expanding your technical expertise in a supportive and collaborative environment.
Support business-critical clinical applications across a large health district
Work with modern digital health technologies including EHR, eMR, PAS and Queue Management systems
Collaborate with clinicians, vendors, eHealth NSW and multidisciplinary ICT teams
Contribute to system enhancements that improve workflows and patient experiences
Enjoy a culture that values innovation, continuous learning and professional growth
What you'll be doing
As a Clinical Application Support Specialist, you'll provide expert Level 2 application support while managing, maintaining and enhancing clinical systems that underpin the delivery of healthcare services. You'll combine strong technical capability with excellent stakeholder engagement to deliver reliable, secure and high-performing solutions.
Manage Level 2 incidents, requests, problem resolution and vendor escalations in line with ITIL best practice
Configure, test, maintain and enhance clinical applications, ensuring reliable performance and seamless system integration
Partner with clinicians and business stakeholders to analyse requirements, improve workflows and deliver effective digital solutions
Lead application testing, upgrades, releases, monitoring and system administration while maintaining documentation and service performance
Support users through troubleshooting, training, knowledge sharing and participation in project delivery and on-call support
Join us in shaping the future of healthcare through digital innovation. If you're passionate about clinical applications, problem solving and delivering technology that makes a real difference, we'd love to hear from you. Apply today and help transform healthcare across Western Sydney Local Health District.
How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Relevant tertiary qualifications and/or equivalent industry experience working with clinical application and enterprise-wide PAS and electronic health record system.
Demonstrated highly developed analytical and problem solving skills, with strong planning, time management and organisation skills to meet deliverables.
Demonstrated high level interpersonal and negotiation skills including proven ability to communicate and collaborate effectively with stakeholders to achieve outcomes. Excellent verbal and written communication skills, ability to develop and maintain documentation in both a technical and business context.
Proven ability to function as a self-motivated multi skilled analyst, working collaboratively in a team environment, with a positive proactive attitude, who can effectively work with minimal supervision.
Demonstrated experience in software development and support processes i.e. issue investigation and resolution, testing, change control management and version control processes.
Demonstrated highly developed customer engagement and support experience for delivery of excellent services to stakeholders.
Understands the workflow and process requirements of complex application systems, and understanding of clinical business processes e.g. eMR, PAS, Outpatients, Inpatients, Emergency
Ability to work outside normal business hours when required, including on call support, and onsite support
Requisition ID: REQ678016
Applications Close: 22 July 2026
Need more information?
Discover more about the application process.
Review the detailed Position Description for insights into role requirements and criteria.
Explore the selection process, employment checks, outcomes and notifications.
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/
Please note: In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position.
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