JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
A fantastic opportunity has arisen for a highly motivated professional to join our dynamic and vibrant team as the Client Services Manager for our national retail banking client. This role will be based at their office in Adelaide overseeing the day-to-day service delivery by the workplace team and vendor partners.
Your responsibilities will include but aren’t limited to:
Key Accountabilities
Create a fun and impactful client engagement strategy which supports the
national plan
Engage with all guests, employees, and key stakeholders
Manage site-specific Concierge Team
Ensure coverage and work with client for when start/finish times need to differ to align with requirements
Arrange coverage for personal/annual leave periods
Step in to cover front desk when required
Lead the development and implementation of all internal communication
strategies in collaboration with client’s leadership with a focus on improving
culture and employee engagement
Liaison with JLL team and client on soft service delivery
Share regular event and celebrations content
Create, manage JLL profile within the client account
Adopt innovative communication strategies
Champion monthly meetings with stakeholders to enhance relationships
Leadership / Staff Management
Formulate a monthly calendar of events and implementation plan
Build and maintain Standard Operating Procedures
Providing outstanding customer service and organize memorable events that
aligns with client expectations
Propose ideas to improve event and service quality
Develop an event planning process that is simple to adopt and implement
Assist in the coordination of event orders with client, team, and vendors
Ensure the workplace delivery of all operational requirements as per the client
scope of works across site including but not limited to reception, mail and office services
Ensure compliance with JLL and client Health, Safety, Environment and Risk
Management policies and procedures
Resolve user's complaints and concerns with solutions and follow up
Review vendor KPI’s to ensure service providers performance aligns with
contractual obligations
What we are looking for:
Excellent verbal and written communication skills as well as presentation skills, using English language as the preferred communication channel
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
A minimum of 2-3 years in a people management role
Knowledge of critical facilities
Knowledge of vendor management for specialized services
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number MPREQ503484
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
