Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Client Insights Analyst - Insurance
Seek Description: Accelerate your career in client insights with this exciting role!
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Brisbane, Sydney or Melbourne location;
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Professional growth and career development, flexible working arrangements, wellbeing support programs, and more!
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Join a Human Director’s Employer of Choice 2026!
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
There are some exciting things happening at GB as we continue through a period of significant transformation of growth. And, we want YOU to be a part of it all!
As a Client Insights Analyst, you will join a dedicated team who deliver client insights, performance reporting and administration services to the Sales and Client Services function, contributing to growing and retaining compliant and sustainable business. You will collaborate with teams to utilise your technical analytic and data visualisation skills to support the delivery of the broader Client Insights strategy and initiatives stream.
This role provides a unique opportunity to work within a team in a fast-paced work environment and play a pivotal part in contributing to continual improvement of our service offeringsto our clients.
Whether you are experienced insights analyst seeking to further your skills in the insurance sector, or looking to make a move into a new industry, we would love to hear from you!
Responsibilities:
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Work with a variety of internal and external stakeholders to help uncover insights and develop analytical data stories;
- Develop and execute database queries;
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Validate the accuracy of data outputs;
- Responsible for the analysis, design, and development of the Client facing data visualisation
products assigned to you by Client Insights Lead or Head of Client Insights;
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Build and gather requirements of data dashboards;
- Represent GB to clients and other stakeholders, collaborating to understand and formulate solutions to meet both the
- client and GB’s needs;
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Collaborate and provide SME advice for the delivery of tender submissions, pitches and retention
meetings for key clients and prospects.
Experience:
Tertiary qualifications in Business, Information Technology, Data and Analytics, Marketing, or other related discipline;
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The ability to engage with clients and stakeholders in the context of end user reporting products;
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Demonstrated experience utilising PowerBI or similar tools (i.e. Tableau, Looker) to derive insights, and formulate recommendations to support effective decision making;
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Basic understanding of data, statistics and database technologies, specifically relational databases and modelling;
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Demonstrated experience in relationship management, including the ability to develop relationships with internal and external stakeholders as a trusted advisor;
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Exceptional interpersonal skills, including the ability to manage a range of stakeholders, and actively listen and respond to changing priorities;
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Excellent communication skills, including the ability to present to senior stakeholders and effectively articulate the offering of the Client Insights group and the role of Client Insights in wider business strategy;
- Exceptional time management and organisational skills;
- A strategic mindset and approach to work;
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A strong sense of team and collaboration;
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A resilient attitude.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Unsolicited agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
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Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
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Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
