Pacific Hotel Cairns
Pacific Hotel Cairns is looking for an experienced and highly organised Front Office Reservations Agent to join our friendly team.
This is a Monday-to-Friday position, ideal for someone with strong hotel reservations experience, excellent attention to detail and a professional approach to guest communication.
Key Responsibilities
- Entering and managing reservations accurately in Opera Cloud
- Processing booking amendments, cancellations and special requests
- Sending booking confirmations and relevant guest information
- Responding promptly and professionally to guest enquiries by email and telephone
- Managing reservations received through online travel agents, travel agents and other booking channels
- Checking booking details, rates, packages and payment information
- Communicating important reservation information to Front Office and other hotel departments
- Maintaining accurate guest profiles and reservation notes
- Assisting with general Front Office and reservations administration
Skills and Experience
The successful applicant will have:
- A minimum of three years’ experience in hotel Front Office and/or Reservations
- Experience using Opera Cloud
- Good working knowledge of Microsoft Outlook and Microsoft Office programs
- Strong knowledge of online travel agents, travel agents and hotel booking channels
- Excellent written and verbal communication skills
- Strong attention to detail and a high level of accuracy
- Confidence entering reservations, sending confirmations and responding to guest questions
- The ability to manage multiple tasks and prioritise work effectively
- A friendly, professional and guest-focused attitude
- The ability to work independently and as part of a team
This is a great opportunity to join the team at Pacific Hotel Cairns and contribute to creating a smooth and positive booking experience for our guests.
To apply, please submit your résumé and a brief cover letter outlining your relevant experience.
Pay: $26.44 – $43.73 per hour
Work Location: In person
