Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
We’re looking for a highly capable Senior Business Controls Analyst to join our Customer Division and play a pivotal role in strengthening risk and control practices across Line 1.
The Senior Business Controls Analyst is responsible for identifying, assessing, and enhancing controls across Customer & Payments, Fraud, Scams, and AML/CTF processes. You’ll help ensure we meet our regulatory obligations, uplift our control frameworks, and embed a proactive, resilient risk culture.
Working across the end-to-end risk lifecycle, you’ll partner with stakeholders to improve risk visibility, drive process improvements, and deliver actionable insights that support sound decision-making and governance.
Why join us
- We have big plans to become Australia’s leading purpose-driven bank.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 14% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.
What you will be doing
- Identify, assess, and monitor risks across Customer & Payments, Fraud, Scams, and AML/CTF, uplifting process, risk, and control mapping across customer journeys and payment flows
- Design, implement, and enhance controls aligned to the Controls Management Framework, ensuring clear linkage to regulatory obligations and accurate documentation (e.g. Protecht)
- Lead and support RCSA and control assurance activities, including testing key controls and identifying opportunities to strengthen effectiveness
- Manage incidents end-to-end, performing root cause analysis, trend identification, and driving remediation to improve control outcomes
- Deliver data-driven risk insights and reporting (KRIs, control performance, emerging risks) while partnering with Line 2 and business stakeholders to uplift control frameworks and risk culture
What you will bring
- Proven experience in risk and control frameworks, with strong exposure to Customer & Payments, Fraud, Scams, and AML/CTF (including KYC/ECDD)
- Solid understanding of Line 1 risk responsibilities, including RCSA, control design, assurance, and incident management practices
- Proven ability to identify and mitigate financial crime and operational risks, supported by strong analytical and problem-solving skills
- Experience using data and reporting tools (Power BI, Excel, SQL) and familiarity with GRC systems such as Protecht (preferred)
- Strong stakeholder engagement skills, high attention to detail, and a proactive, adaptable mindset with the ability to manage competing priorities
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.
By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.
