At Tapestry, we empower our people to bring their best ideas to life across Coach and Kate Spade New York. We're seeking an experienced Area Manager to lead a portfolio of Coach stores across Queensland and New Zealand , driving commercial success, exceptional customer experiences, operational excellence, and people development across Outlet, Retail and Concession channels .
Key Responsibilities
- Lead, coach and develop Store Managers across multiple locations to deliver sales, profitability and operational outcomes.
- Drive regional sales performance through data-led decision making and execution of business strategies.
- Partner with Store Managers to create and implement store-specific business plans aligned to brand and regional priorities.
- Ensure consistent delivery of customer experience, visual merchandising and brand standards across all store formats.
- Monitor KPIs including sales, productivity, labour, customer service, inventory and profitability.
- Lead recruitment, talent development, succession planning and performance management across the region.
- Maintain compliance with company policies, health and safety, stock management and loss prevention standards.
- Collaborate with Retail Leadership and Support Office teams to identify opportunities, mitigate risks and deliver sustainable growth.
About You
- Proven experience leading multiple retail locations across diverse store formats.
- Strong track record of driving sales growth, profitability and operational excellence.
- Passion for delivering exceptional customer experiences and developing high-performing teams.
- Strong commercial acumen with the ability to analyse data and translate insights into action.
- Excellent communication, coaching and stakeholder management skills.
- Flexible and adaptable, with the ability to manage competing priorities in a fast-paced environment.
Why join us?
- Work for a globally recognised luxury lifestyle brand within the Tapestry portfolio.
- Lead a high-profile portfolio spanning Queensland and New Zealand .
- Generous employee discounts across Coach and Kate Spade products
- Ongoing learning, leadership development and career progression opportunities.
- Be part of an inclusive, people-first culture that celebrates individuality and authenticity.
- Competitive salary package, performance incentives and travel opportunities.
Join a brand where innovation, craftsmanship, individuality and growth are at the heart of everything we do. If you're a commercially minded retail leader ready to make your mark across a dynamic ANZ network, we'd love to hear from you.
