Make a meaningful difference in the Gippsland community by helping individuals and families secure safe and stable housing. As a PRAP Plus Outreach Worker, you will work directly with people experiencing housing instability, providing outreach support, case management and tenancy advocacy to help them access and maintain private rental housing. Working within the Private Rental Assistance Program (PRAP), you will support renters whose tenancies are at risk, assist people transitioning into private rental housing and help prevent homelessness through early intervention and practical support, located in Morwell 3840
About the Role:
Why join Quantum?
Quantum Support Services has supported the Gippsland community for more than 35 years, delivering services that assist people experiencing vulnerability to build safer and more stable lives.
As a not-for-profit organisation, our work is focused on creating positive outcomes for the community through services including homelessness support, tenancy advocacy, family violence services, youth programs and Out of Home Care.
When you join Quantum, you’ll be part of a supportive and collaborative team committed to helping people access safe housing and improve their wellbeing.
We value diversity and are committed to creating a workplace where everyone feels respected, safe and included.
- Work Life-Balance – Salary packaging | Flexible Work Arrangements | Flexi time
- Wellbeing – Employee Assistance Program | Wellbeing Program |Wellbeing days
- Culture – Supportive| Respectful |Inclusive |Diverse | Empowering | Collaborative
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In this outreach-based role, you will provide practical and responsive support to people experiencing housing instability or at risk of homelessness.
You will work with clients to identify barriers to housing stability and provide advocacy, referrals and tailored support to help them access and maintain private rental housing.
Key responsibilities include:
- Engage with renters whose tenancies are at risk and provide early intervention support.
- Supporting individuals and families to access and sustain private rental accommodation.
- Developing client-centred support plans to address barriers to housing stability.
- Assisting clients with rental applications and tenancy processes.
- Advocating for clients with real estate agents, landlords and at VCAT when required.
- Providing brokerage assistance for housing-related costs such as bond, rent in advance, removalists, utilities or essential items.
- Coordinating referrals to community, health and support services.
- Building relationships with real estate agents, landlords and community organisations to strengthen housing pathways.
- Participating in local networks and promoting program services within the community.
- Maintaining accurate client records and program reporting.
The Ideal Candidate will bring:
You are passionate about supporting people experiencing housing instability and have the skills to deliver practical solutions that lead to sustainable housing outcomes.
You will bring:
- Experience providing case management or support to individuals and families experiencing vulnerability.
- Knowledge of housing instability, homelessness or the private rental system.
- Understanding of tenancy processes and renter rights and responsibilities.
- Strong stakeholder engagement skills and the ability to build relationships with community services and property managers.
- Excellent communication, organisation and problem-solving skills.
- The ability to work independently while contributing to a collaborative team environment.
- Commitment to culturally respectful and inclusive practice.
Mandatory Requirements
- Minimum Diploma of Community Services or relevant qualification and/or experience.
- Valid Victorian Driver’s Licence.
- Current Working with Children Check (Employee).
- Current National Police Check.
