The Opportunity – Join us in shaping a better future for people, communities, and the planet.
Create communities full of energy, soul, and life.
We're Looking For
A customer focused professional who is passionate about delivering exceptional service and creating positive experiences for our customers every day. You will be the face of Stockland within our retail centres, helping customers, supporting retailers, and building strong community connections.
What You'll Do
- Join our Retail team as a Customer Care Officer, providing outstanding front line customer service and support within one of our retail centres.
- Manage the day to day operations of the Customer Care Desk, responding to customer enquiries, feedback, complaints and compliments with professionalism and care.
- Support the delivery of centre marketing campaigns and community initiatives while building strong relationships with retailers, contractors and centre teams.
- Contribute to a positive and collaborative team environment that enhances the customer experience and strengthens community engagement.
- This role plays a vital part in creating memorable customer experiences, building loyalty and helping Stockland deliver places people love to visit, shop and connect in.
About You
You're passionate about customer service and take pride in creating positive experiences for people from all walks of life. You enjoy working in a fast paced environment where no two days are the same and where your contribution makes a genuine difference to customers, retailers and the wider community.
Experience & Skills That Count
- Experience delivering high quality customer service in a customer facing environment
- Strong administration and organisational skills with attention to detail
- Excellent communication and relationship building skills across diverse groups of people
- Confident using Microsoft Office applications and digital systems
- Relevant qualifications and/or demonstrated experience in customer service, retail, hospitality or administration
The Right Mindset
- A proactive and solutions focused approach to customer needs and challenges
- A collaborative team player who values respect, accountability and excellence
- Adaptable, reliable and committed to creating exceptional customer experiences
The Stockland Proposition
We’re a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We’re committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging. If you need adjustments during the recruitment process, just let us know.
Apply Today
Stockland – a better way to live
