Job Description
The Searoad Ferries group of companies employs over 250 dedicated staff and serves approximately one million customers annually. Our mission is to connect people and places through exceptional experiences across the tourism, hospitality, passenger transport, and maritime sectors.
Since 1987, we have proudly operated the iconic Queenscliff-Sorrento car and passenger ferry service. Our Explore Australia / Naturaliste Tours company offers unforgettable tourism and wildlife experiences across Victoria, connecting travellers with the region’s most stunning natural highlights. We also operate the Western Port Ferry Service, linking Crib Point to French Island and Phillip Island in Western Port Bay, as well as Wanderer Adventures—Wilson’s Promontory Cruises—based in the pristine Wilsons Promontory National Park.
Within this dynamic landscape, the Searoad Hospitality Team is dedicated to providing customer experiences through premium onboard and onshore dining options that enhance our ferry operations. Our state-of-the-art Ferry Terminals include multiple hospitality spaces—restaurants, passenger lounges, bars and function spaces—offering breakfast, lunch, dinner, grab-and-go food options, conferences, private functions, and external catering. The group also manages short-term rental accommodation, and external catering services.
We are seeking friendly, well-presented and self-motivated individuals with a passion for customer service to deliver memorable experiences across various settings - including our bustling restaurants — ONDA Sorrento and TARRA Queenscliff, bars, kiosks, conference and event spaces, and aboard the iconic Queenscliff-Sorrento ferry.
What you'll be doing:
- Greeting and serving customers, providing menu information
- Taking orders and using point of sale systems
- Providing bar service / wine & beer pairings and making coffees
- Maintaining clean customer facilities
- Performing daily opening and closing procedures including cash and EFTPOS reconciliations
- Answering incoming phone calls and entering reservations
- Sales, e.g. menu specials and retail add-ons
- Maintaining food and beverage cabinets including stock rotation
- Basic food prep (e.g. when working aboard vessels and within kiosks)
- Assisting with event operations set up
- Strong customer service and communication skills
- Current RSA certification or willingness to obtain it
- Barista skills or eagerness to learn
- Professional grooming and appearance
- Adaptability in a fast-paced, dynamic environment
- Flexibility to work peak times, including weekends, school holidays, public holidays and festive seasons
- Willingness to work breakfast, lunch, and dinner shifts
- Positive attitude, team spirit, and enthusiasm
- Wine and bar knowledge is a plus but not essential
- Employee discounts on retail, dining, tours, and free ferry travel
- Uniform for customer-facing team members
- Access to our 24/7 Employee Assistance Program for wellbeing support
- A fun, engaging workplace with regular team events and social outings.
- Availability during summer, school holidays, public holidays and festive seasons, is essential
- You must have Australian working rights
- We anticipate strong interest in these positions and will attempt to get back to all applicants but may only contact shortlisted candidates
- No agencies
- Apply through SEEK with your resume and a cover letter telling us why you're perfect for the role
- Review the full position description at searoad.com.au/careers.
