We are seeking a motivated and customer-focused Receptionist to join our 4-star Apartment Hotel. If you enjoy working with people, solving problems, and being part of a supportive team, we would love to hear from you! As the first point of contact for our guests and residents, you will play a key role in delivering exceptional customer service and ensuring smooth daily operations.
About the Role:
This is a full-time position No Night Shift (9 days per fortnight), including one day each weekend. We are seeking someone who can commit to the role for a minimum of 12 months.
The ideal candidate will have prior experience as a receptionist in a 4–5 star hotel environment and a strong focus on delivering exceptional customer service.
Key Responsibilities:
- Welcoming guests and providing professional check-in and check-out services
- Handling reservations, phone enquiries, and emails
- Assisting guests with local information and special requests
- Coordinating with housekeeping and maintenance teams
- Processing payments and maintaining accurate records
- Preparing cleaners' roster and linen orders
- Ensuring reception and common areas are tidy and presentable
What We're Looking For:
- Previous experience as a receptionist in a 4-5 star hotel environment
- Friendly, professional, and well-presented
- Excellent communication and customer service skills
- Ability to multitask and work independently
- Good computer skills
- Flexible availability (including weekends and public holidays)
- Commitment to a minimum 12-month tenure
What We Offer:
- A great work environment in a beautiful location
- Stable position in a well-established property
- Opportunity to develop both hospitality and practical skills
- Staff benefits and long-term career growth potential
- Onsite accommodation available (either free or with a charge, depending on the arrangement)
If you are reliable, proactive, and take pride in providing outstanding service, we would love to meet you!
Job Type: Full-time
Pay: $60,000.00 – $65,000.00 per year
Benefits:
- Company car
- Employee discount
- Salary packaging
Experience:
- hotel receptionist: 1 year (Required)
Language:
- Fluent English (Required)
Work Authorisation:
Work Location: In person
