The Manager on Duty at Mondrian Gold Coast is a key leader responsible for overseeing daily operations and ensuring excellent guest service. This role requires a proactive leader who is passionate about creating exceptional experiences for guests. You’ll manage daily operations, maintain high service standards, and meet guest expectations
Lead and oversee the Front office teams to deliver outstanding and personalised guest services, ensuring all guests receive a warm and courteous welcome.
Supervise and support front office teams, providing mentorship and coaching to enhance performance.
Act as the primary contact for guest inquiries, complaints, or special requests, handling each interaction with care and efficiency to maintain guest satisfaction.
Oversee daily operations, ensuring seamless coordination between Front Office, Concierge, Guest Services, Housekeeping, and other departments.
Ensure all guest requests are efficiently delegated to Housekeeping, Front Desk, Concierge, Maintenance, Wellness & Food & Beverage hotel departments.
Lead by example in ensuring service standards reflect Mondrian’s high-end lifestyle luxury and cultural connoisseurship, while always maintaining professionalism.
Manage and resolve any issues that arise during shifts, from guest complaints to operational challenges, swiftly and effectively.
Support the Front Office Manager in staff training, ensuring team members are aligned with Mondrian’s values of bold creativity, fairness, and personalised service.
Conduct regular property inspections, identifying areas for improvement and ensuring the property remains in immaculate condition.
Ensure that on-going on Job Training Programs are being utilised within the departments to meet Brand and Service Standards.
Ensure Ennismore and Accor training initiatives are implemented with particular emphasis on coordinated and structured on the job training to align with service standards and service procedures.
