- Full-time, with flexible work options available
- Develop your career in local government with a role that combines customer service, administration and compliance support
- Make a meaningful contribution by supporting parking, animal management, local laws, planning enforcement and school crossing programs
- Full-time, with flexible work options available.
- Develop your career in local government with a role that combines customer service, administration and compliance support.
- Make a meaningful contribution by supporting parking, animal management, local laws, planning enforcement and school crossing programs.
Provide exceptional customer service and administrative support that helps keep Darebin's communities safe, compliant and connected.
We're building Darebin's future - and we're looking for great people to join us.
As part of our organisational redesign, we're introducing new roles that support Darebin's future focus and priorities.
About the role:
Darebin City Council is seeking a motivated and customer-focused Administration Officer to support the City Safety & Compliance department. Reporting to the Prosecutions Officer, this role provides high-quality administrative and customer service support across a broad range of compliance functions including Traffic Enforcement, Animal Management, Planning Enforcement, Local Laws Compliance and School Crossing Supervision. You'll play a key role in ensuring efficient service delivery, maintaining accurate records, processing permits and registrations, and assisting with regulatory administration that supports the community and Council's statutory obligations
You will:
- Deliver professional customer service and administrative support to internal and external customers, responding to enquiries via phone, email and face-to-face channels.
- Process permits, animal registrations, infringement-related administration and other compliance activities accurately and efficiently.
- Maintain accurate records, databases, registers and correspondence in accordance with Council requirements and records management standards.
- Provide administrative assistance to Enforcement Officers and support departmental regulatory and compliance programs.
- Contribute to continuous improvement initiatives and assist in the preparation of reports, submissions and departmental documentation
About you:
You are an organised and proactive administration professional who enjoys delivering outstanding customer service in a busy environment. You can manage competing priorities, maintain a high level of accuracy and build positive relationships with customers and colleagues alike.
- Demonstrated experience in an administrative and/or customer service role, preferably within a compliance, regulatory or government environment.
- Strong organisational and administrative skills, including the ability to maintain accurate records, manage databases and draft professional correspondence.
- Excellent customer service and communication skills, with the ability to influence, assist and gain the cooperation of others.
- Proficiency in Microsoft Office and experience using electronic records or data management systems.
- Ability to work collaboratively within a team, manage multiple tasks concurrently and maintain professionalism under pressure. Local government experience will be highly regarded.
Why Darebin?
Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.
We offer:
- A supportive team environment
- Opportunities for professional development and career growth
- A workplace that values collaboration, integrity, respect and creativity
- The chance to make a real difference
How to Apply
To apply, please submit your application including a Cover Letter and Resume. If you wish to address the Key Selection Criteria in the Position Description, you may do so in your cover letter.
Applications close on 26 July 2026 at 11:30pm.
Applications will be reviewed during the advertising period so if you’re interested in this opportunity, we encourage you to get your application in as early as possible.
For a confidential discussion about the role and the opportunity, contact Christian Gonzalez, Coordinator City Compliance and Parking Services 8470 8398.
Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.
Pre-employment Checks
Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.
To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.
