Posted Date: 2 Jun 2026
Location:
Guildford, WA, AU Tom Price, WA, AU, 6751 Newman, WA, AU, 6753 Gudai Darri, WA, AU, 6753
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FIFO Product Support Advisors – Multiple WA Sites
8/6 - $164K - $175K + Super
Be Part of the Team That’s Made for More
Are you ready to take your career to new heights? Join WesTrac’s dynamic Regional Product Support Team and work on cutting-edge Caterpillar equipment in world-class mining operations. We’re hiring experienced Product Support Advisors on a FIFO basis across Newman, Paraburdoo, Gudai Darri and other regional client locations.
This is more than a job—it’s your chance to make a real difference in improving the performance, reliability, and availability of the CAT fleet across customer sites, while enjoying the benefits of a supportive team, state-of-the-art workshops, and exceptional FIFO lifestyle perks.
What You’ll Do
The PSA acts as the primary link between the customer, Caterpillar, and WesTrac—ensuring accurate information flow, consistent documentation, and ongoing continuous improvement initiatives.
Focuses on strengthening preventative maintenance strategies, enhancing equipment effectiveness, and identifying opportunities to reduce overall operating costs.
Diagnose, repair, and maintain a range of Caterpillar fleet
Conduct regular equipment inspections, ensuring safety and compliance
Provide warranty support and planned component change-outs
Driving continuous improvement initiatives across customer operations
Support frontline maintenance teams with expert advice and minimal tool time
Your Location Options
Newman (Yandi)
Located 120 km north-west of Newman in WA’s Pilbara region
Supporting a new CAT fleet in a high-tech workshop
Roster: 8 days on / 6 days off – 12 hr shifts
Short commute to camp accommodation
Product Support Team (PSG)
Regions: Goldfields / Pilbara - FIFO from Perth
Rosters Available: 4 days on / 3 off OR 8 days on / 6 off OR 14 days on / 7 off - 12.5 hrs/day (incl. 30 min break)
Approximately 60% advisory and 40% hands‑on tooling (subject to customer requirements)
Supporting customers with diagnostics, fault‑finding, and equipment optimisation.
Site Support Vehicle: Provided for certain locations depending on site requirements
What We’re Looking For
Australian-recognised Mobile Plant Trade Certificate
Previous field service or mine-site experience on large CAT fleets
Strong diagnostic, troubleshooting, and advisory skills
Willingness to support training, inspections, and hands-on work when needed
High-risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights)
Strong communication and customer relationship-building skills
Why Join WesTrac?
Financial Benefits
Paid parental & secondary carers leave
Salary sacrificing & novated leasing
Income protection insurance
600+ retail discounts: Coles, Virgin, HOYTS, Crown & more
Health & Wellness
Discounted BUPA cover
Fitness Passport – access to gyms across Australia
EAP support for you and your immediate family
Career & Recognition
"Made for More" personal & team awards
Internal career progression opportunities
Upskilling through our award-winning WesTrac Institute
Employee Referral Program
Earn up to $5,000 for successful referrals
Extra Perks
Emergency Services & Defence Force Leave
Employee Share Purchase Plan
Relocation Support Available
We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.
Ready to Work With the Best?
If you're passionate about machinery, maintenance, and making a difference on-site, we want to hear from you.
and join a team built for performance, powered by people, and Made for More.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.
At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.
Job Reference: 4111
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At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.
WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.
