lead, develop, and support a team of case officers, embedding a high performance, compliance focused culture and refining ways of working
oversee and undertake complex wage investigations, including identifying underpayment risks, interpreting industrial instruments, and determining appropriate investigative approaches
ensure best practice in claims management, wage investigations, and remediation, including large scale and historical underpayment reviews
manage the end to end lifecycle of underpayment enquiries and claims, including triage, investigation, calculation, approval, and remediation
take accountability for the timely and accurate resolution of wage investigation and remediation matters in line with agreed timeframes and governance frameworks
assess and manage legal, reputational, and operational risks associated with wage compliance and remediation activities
act as an escalation point for complex, sensitive, or high risk matters, providing recommendations to senior leaders
provide strategic advice to executive stakeholders on wage investigation findings, compliance risks, and remediation strategies, including when external legal or specialist advice may be required
oversee the development and maintenance of robust governance frameworks, including case management processes, record keeping, audit readiness, and regulatory reporting
lead the design and implementation of systems, processes, and standard operating procedures to support effective and consistent case management
oversee complex data analysis and remediation calculations, ensuring accuracy, integrity, and appropriate approvals
lead communication strategies for affected employees throughout the investigation and remediation process
apply a continuous improvement mindset to case management .
