- Location: Adelaide, SA – Brisbane, QLD – Canberra, ACT – Darwin, NT - Hobart, TAS - Melbourne, VIC – Perth, WA – Sydney, NSW – Townsville, QLD
- Salary Range: $131,960 - $144,908 + Attractive Superannuation
- This vacancy has been identified to participate in VetPaths
The Coordinated Client Support (CCS) Branch manages a range of programs and services to assist vulnerable clients to navigate DVA services and connect to supports to meet their wellbeing needs. Case management offered by CCS Branch is collectively referred to as the Client Support Program.
The Client Support Program (CSP) is a voluntary time limited case management program, which uses a clinical lens and trauma informed approach to support clients to meet their wellbeing needs. The program aims to streamline communication between clients, their families and DVA. Case management provides clients with a single or primary point of contact for all services within DVA and facilitates access to external support services.
The Complex Case Manager (Senior Clinical) is responsible for leading the provision of high-quality, veteran-centric, and trauma-informed case management practice across the Client Support Program. The role manages a caseload of highly complex clients and provides specialist advice and support to Complex Case Managers to ensure consistent, safe, and effective practice across the Branch.
DUTIES
As an
EL 1 Complex Case Manager – Senior Clinical you will be required to:
- Act as a primary point of contact to case manage clients and/or coordinate access to services for clients allocated through the intake system. Undertake a range of client assessments including intake assessments and risk assessments
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Provide specialised case management and/or clinical expertise and advice to support and enhance the work of the Complex Case Managers within the Case Review Framework and the Mutually Respectful Behaviour Protocol
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Be responsible for provision of Reflective Practice Supervision and collation of trends for Branch
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Assist the Assistant Director in coaching and mentoring employees, manage performance, conflict and identify training needs
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Engage with, contribute to, and promote branch-wide governance and quality assurance practices and protocols
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Provide leadership across the Department, particularly in adapting to rapidly changing circumstances, with high level advice to the DVA senior executive and, as required, to the Minister and Commissions
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Develop and manage key strategic relationships with a broad range of internal and external stakeholders, including representing the Department in high level discussions and negotiations
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Contribute to the strategic direction to the section and Branch, including the development and implementation of business plans, strategies and priorities
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Contribute to the Department’s strategic reform and operational business transformation to ensure quick and appropriate responses to a variety of competing priorities and/or vulnerable clients within assigned resources.
MANDATORY REQUIREMENTS
Pathway A – Clinical
Tertiary qualifications (Bachelor’s degree or higher) in a recognised clinical health discipline (e.g. Nursing, Psychology, Occupational Therapy, Social Work), or equivalent, with:
- Minimum 5+ years’ experience in a senior case management, clinical, or equivalent role, AND
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Demonstrated experience working with:
- High-risk and complex clients, including those with
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mental health conditions
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trauma histories
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challenging or escalated behaviours
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co-morbidities (including substance use)
- Demonstrated capability in:
- Advanced risk assessment and management
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Trauma-informed practice
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Case formulation using bio-psycho-social approaches
Pathway B – Human-Centred (Capability-Based Entry)
Tertiary qualifications (Bachelor’s degree or higher) in a relevant human-centred or behavioural discipline (e.g. Human Services, Counselling, Public Health, Behavioural Science, Criminology, Rehabilitation Counselling), supported by:
- Minimum 5+ years’ experience in senior case management or equivalent roles, AND
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Demonstrated experience managing:
- Complex, high-risk, or vulnerable client cohorts
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Clients with challenging behaviours and psychosocial complexity
- Proven capability in:
- Risk assessment and escalation management
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Trauma-informed case management practice
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Multi-agency coordination and system navigation
Where applicants do not hold a traditional clinical qualification, they must demonstrate capability equivalent to clinical practice through extensive experience in complex case management, including advanced risk assessment, trauma-informed practice, and managing clients with high-risk or challenging behaviours.
ELIGIBILITY
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
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Any successful candidate external to DVA offered employment will be required to undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
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Any successful candidate will also be required to obtain and/or maintain, a baseline Vetting (AGSVA) security clearance as a minimum.
NOTES
This recruitment process may be used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the .
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
We welcome people with diverse skills, experiences and perspectives. DVA is committed to building a workforce that reflects the community we serve and encourages applications from:
- Veterans and former Australian Defence Force members, whose skills and experience are highly valued across the APS
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Aboriginal and Torres Strait Islander peoples
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People with disability
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People who identify as LGBTQIA+
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People from culturally and linguistically diverse backgrounds
We are a Veteran Employer of Choice! This means you benefit from a workplace actively supporting veterans and families of veterans – one that understands and values military experience. You’re joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you.
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