Reporting to the Director, the Retail Manager is responsible for the day-to-day management of our Floristry
stores and for coordinating retail operations across our associated Brisbane locations. You will lead a team
of florists and retail assistants, drive sales performance, manage stock and supplier relationships, and
ensure consistently high standards of customer service and visual merchandising across all sites.
This is a hands-on leadership role suited to someone who enjoys both the commercial side of retail
management and the creative, fast-moving environment of a flower and gift business.
Key responsibilities
- Plan, coordinate and oversee the daily retail operations of Rosita Flowers stores and provide
operational oversight to associated Brisbane retail sites.
- Set and monitor sales, margin and stock-turn targets; analyse performance and implement
strategies to meet budgets.
- Manage inventory and ordering of fresh stock (cut flowers, foliage, plants) and giftware, working
with growers, wholesalers and other suppliers to maintain quality and minimise wastage.
- Recruit, train, roster, supervise and develop retail staff and florists across sites; conduct
performance reviews and manage day-to-day HR matters.
- Set merchandising and store-presentation standards, including seasonal displays, peak-period
campaigns (Valentine's Day, Mother's Day, Christmas) and event floristry windows.
- Maintain high standards of customer service; resolve escalated customer enquiries and complaints.
- Oversee point-of-sale, cash handling, banking, reconciliations and end-of-day reporting.
- Ensure compliance with workplace health and safety, food/plant handling, consumer law and other
applicable regulatory requirements.
- Liaise with the Director on commercial performance, growth opportunities and strategic initiatives
across the group's retail sites.
Skills and experience required
Essential:
- A relevant qualification at AQF Diploma level or higher, or at least 3 years of relevant retail
management experience.
- Demonstrated experience managing a retail store or multi-site retail operation, including
responsibility for sales, stock, rostering and staff supervision.
- Strong commercial acumen — proven ability to read and act on sales reports, manage budgets,
control wastage and improve margin.
- Excellent leadership, communication and customer-service skills.
- Confident with retail point-of-sale systems, inventory software and standard office applications.
- Availability to work a retail roster including weekends and extended hours during peak floral
trading periods.
Highly regarded:
- Prior experience in floristry, fresh-product retail, or gift/homewares retail.
- Experience managing perishable stock and supplier relationships in a fresh-product environment.
- Visual merchandising experience.
- Multi-site or multi-brand retail experience.
What we offer
- Stable full-time role with a well-established Brisbane retail group.
- Competitive salary of $75,000 – $80,000 plus superannuation.
- Opportunity to lead and shape retail operations across multiple sites.
- Supportive, creative working environment.
How to apply
Please submit your CV and a short cover letter outlining your relevant retail management experience
Only applicants with the right to work in Australia, or those whose work rights are being considered as part
of this recruitment process, will be considered.
Job Type: Full-time
Pay: $75,000.00 – $80,000.00 per year
Work Location: In person
