Be the welcoming face of MS Queensland’s Neuro Wellness Hub based at Milton, helping create a positive and supportive experience for every customer and visitor.
As the Receptionist / Facilities Support Officer, you will be the first point of contact for customers, families, carers, visitors, suppliers and community stakeholders accessing vital allied health and wellbeing services for people living with Multiple Sclerosis (MS) and other neurological conditions.
This full-time, on-site role combines reception, administration, customer service and facilities support, including maintenance coordination, fleet support, office supplies, mail and couriers, catering, parking, meeting rooms and Milton Hub presentation.
With professionalism, empathy and attention to detail, you will help create a safe, organised and welcoming environment where people feel acknowledged, respected and supported. Located on Park Road in Milton, this is a hands-on role with genuine variety and first-hand impact.
What you’ll bring to life each day:
- Shape the Hub experience from the first hello, offering a warm, professional and reassuring welcome to customers, families, carers, visitors, callers, suppliers and community stakeholders.
- Be the calm and capable voice of reception, managing enquiries, calls and messages with empathy, discretion and care, including sensitive or confidential conversations.
- Keep daily operations flowing with ease, supporting administration, mail, stationery and facilities ordering, catering coordination, business support and ad hoc leadership requests.
- Bring pride and polish to the Hub environment, ensuring reception, meeting rooms, shared spaces and kitchen/café areas feel safe, organised, tidy, clean, calm and ready for the day.
- Orchestrate meetings, events and Board activities, coordinating bookings, room preparation, equipment, catering, parking and competing priorities with confidence and sound judgement.
- Help everything work behind the scenes, supporting facilities requests, maintenance coordination, fleet activities, parking, building management, cleaners, trades, site inductions and other MS Queensland sites as needed.
Your Experience & Attributes:
- Proven experience in administration or customer service, supporting diverse customers, visitors and teams across in-person, phone and online channels.
- Strong organisational skills and attention to detail, with the ability to manage competing priorities in a busy environment.
- Professional judgement, discretion and confidence handling sensitive or confidential information with care.
- Excellent communication and interpersonal skills, with a warm, respectful and confident approach.
- A customer-focused and empathetic mindset, with genuine care for people living with MS and other neurological conditions.
- A reliable and accountable work style, with a proven ability to take ownership and meet commitments
- A practical, hands-on and team-oriented approach, supported by strong Microsoft Office skills and alignment with MS Queensland’s values and Code of Conduct.
To join us, you’ll need to complete key compliance checks including NDIS screening, a Blue Card (we cover the cost and renewals as needed), National police clearance, and NDIS worker training.
Perks & Benefits
- Tax-Free Benefits – Enjoy not-for-profit salary packaging (up to $18,500) and make the most of your take-home pay – we partner with Eziway for Salary Packaging!
- Grow Your Skills – Access free professional development courses to keep learning and advancing your career such as Mental Health First Aid.
- Celebrate Success – Be part of a workplace that values and recognises your contributions through our organisation wide peer recognition platform.
- Portable Long Service Leave– As a Q-Leave employer, you can build portable long service leave within the community services sector.
- Prime Location – Close to a variety of public transport and easy parking options, our Milton location on the bustling Park Road boasts outdoor spaces, a variety of restaurants, cafes and shops. We have end of trip facilities with showers, a coffee machine and many more amenities.
- Family-Friendly Support – 6 weeks of maternity leave + 2 weeks paid partner leave.
- Financial Wellbeing Perks – Access initiatives like early pay withdrawal (up to 50% of earned wages) and a savings program to support your financial goals.
- Collaborative culture: Join a supportive wider Corporate Services team that values shared learning, teamwork and genuine connection.
- Mission-led purpose: Contribute directly to improving the lives of over 1 million Queenslanders living with neurological conditions. We’re the leading and largest provider of support services for Queenslanders living with neurological conditions.
Want to support our cause in ensuring every Queenslander living with a neuro condition connects to a better life?
MS Queensland is a leading provider of holistic services for people living with a neurological condition. Building on over 65 years as the peak body for multiple sclerosis (MS) in Queensland, we’re committed to ensuring people with neuro conditions can live better lives.
We do this by building community and human connection, driving neuro wellness, raising awareness, and delivering integrated services to support health, wellbeing, and education.
Interested? Great!
If this opportunity resonates with you, we invite you to apply before Sunday 19th of July 2026 11:59PM AEST.
For general enquiries or for copies of the full Position Description, contact: [email protected]. Please note this email address is for enquiries only.
Please apply online.
Applications will be reviewed as they are received.
At MS Queensland, we warmly welcome candidates from culturally and linguistically diverse backgrounds, people with disability, LGBTIQA+ communities, and Aboriginal and Torres Strait Islander peoples.
Respectfully, no agencies please.
