About New Movement
New Movement is one of Perth's fastest-growing fitness and wellness businesses, offering a premium 24/7 gym, group fitness, reformer and mat Pilates, recovery facilities, crèche and café. With the opening of our second location, we're looking for an experienced leader to drive our customer service department, membership growth and member experience.
About the Role
Reporting directly to the Managing Directors, the Sales and Customer Service Manager is responsible for leading the Customer Service Department, driving membership sales, improving member retention and delivering an exceptional customer experience across the business.
This is a hands-on management role requiring strong leadership, commercial awareness and a passion for delivering outstanding customer service.
Key Responsibilities
- Lead and manage the Customer Service Department.
- Develop and implement membership sales strategies.
- Drive member acquisition, retention and customer satisfaction.
- Monitor sales performance, KPIs and business reporting.
- Recruit, train, mentor and manage customer service staff.
- Develop and improve customer service procedures and operational processes.
- Manage escalated customer enquiries and resolve member concerns.
- Analyse business performance and identify opportunities for growth.
- Work closely with the Marketing Manager to support sales campaigns and business objectives.
- Contribute to strategic planning and continuous business improvement.
Essential Requirements
To be considered, applicants must demonstrate:
- A minimum of 3 years' experience in a Sales and Customer Service Management role.
- A minimum of 3 years' experience leading and managing a customer service or sales team.
- Demonstrated experience achieving sales targets and managing business KPIs.
- Strong leadership, communication and people management skills.
- Experience developing customer retention and service improvement strategies.
- Excellent organisational, problem-solving and decision-making abilities.
Desirable
- Qualification in Business, Management, Sales, Marketing or a related discipline.
- Experience within the fitness, health, hospitality or wellness industry.
Pay: $80,000.00 – $85,000.00 per year
Benefits:
- Employee discount
- Gym membership
Work Location: In person
