Sal’s Authentic New York Pizza is seeking an experienced and hands-on Retail Manager to lead the day-to-day operations of our busy fast-food pizza restaurant. The position is responsible for delivering strong retail performance, maintaining product and service standards, managing staff and ensuring the efficient operation of the store within our established company-owned stores.
Key Responsibilities
- Manage the daily operations of the fast-food restaurant and ensure efficient front-of-house and back-of-house service
- Determine product mix, stock levels and customer service standards
- Manage food, beverage, packaging and ingredient inventory in accordance with established par levels
- Formulate and implement purchasing and pricing policies within franchise guidelines
- Place supplier orders and coordinate stock availability, delivery and quality
- Implement local marketing, promotions and sales initiatives to increase store revenue and repeat business
- Manage online ordering platforms and third-party delivery partners, including order flow, menu availability, pricing, promotions, customer issues and delivery performance
- Oversee in-store, takeaway, online and delivery orders to ensure accuracy, timely preparation and consistent service standards
- Monitor sales, operating costs, labour costs, wastage and store profitability
- Prepare budgets, forecasts and performance reports and monitor results against store KPIs
- Maintain accurate records of stock levels, cash handling, financial transactions and POS activity
- Recruit, train, roster, supervise and coach front-of-house and back-of-house employees
- Resolve customer enquiries, feedback and complaints professionally
- Ensure compliance with food safety, allergen management, workplace health and safety and company procedures
- Maintain the organisation’s standards for food quality, presentation, portion control and customer service
Selection Criteria
- Diploma in Hospitality Management or a closely related qualification
- Minimum one year of relevant experience in a fast-food restaurant, quick-service restaurant, hospitality or retail management environment
- Demonstrated experience managing store operations, staff, stock, budgets and customer service
- Experience managing online orders and third-party delivery platforms
- Strong understanding of food safety, workplace health and safety and operational compliance
- Experience with staff recruitment, training, rostering and performance supervision
- Ability to manage store KPIs, labour costs, inventory, purchasing and financial records
- Strong leadership, communication and problem-solving skills
- Ability to work a rotating roster, including evenings, weekends and public holidays
- Previous pizza restaurant, franchise or quick-service restaurant experience will be highly regarded
About You
You are a practical and commercially focused manager who can lead from the front in a fast-paced fast-food environment. You understand the importance of strong team culture, consistent food quality, effective stock and cost control and exceptional customer service.
Pay: $80,000.00 – $84,000.00 per year
Work Location: In person
