At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.
Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for guests seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to deliver personal and enriching experiences.
If you'd like to embrace a wider world of experiences and opportunities, we'd love to welcome you to our Food & Beverage team.
As a Food & Beverage Team Leader, you'll play a key role in ensuring the smooth day-to-day operation of our restaurant, bar, in-room dining, and events outlets. You'll lead by example, creating memorable guest experiences while supporting and developing your team to deliver service excellence.
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Deliver exceptional food and beverage service while promoting outlet specials and hotel initiatives
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Lead service shifts and supervise daily restaurant and bar operations to ensure seamless guest experiences
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Maintain departmental and InterContinental brand standards, procedures, and service expectations
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Assist with preparing outlets for service, including opening, set-up, clearing, re-setting, and closing procedures
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Handle guest feedback professionally, resolving concerns promptly and escalating issues where required
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Communicate guest comments, complaints, and operational updates to management in a timely manner
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Support the induction, onboarding, training, and development of team members
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Foster a positive team culture and maintain effective working relationships across all hotel departments
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Participate in performance discussions and support team development initiatives
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Assist with workforce management activities, including rostering, timesheets, and leave administration through UKG
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Maintain accurate departmental records, including daily revenue, covers, and operational logbooks
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Ensure stock is securely stored, appropriately rotated, and replenished to minimise waste
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Coordinate stocktakes of food, beverage, equipment, and linen, and assist with inventory management and ordering
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Support the F&B leadership team with operational projects and continuous improvement initiatives
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Complete ad-hoc duties as required to support the successful operation of the hotel
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Support and participate in workplace health, safety, and wellbeing initiatives
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Assist with investigations into workplace incidents and contribute to corrective actions where required
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Identify and report workplace hazards and potential risks
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Ensure personal protective equipment (PPE) is used and maintained correctly when required
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Operate workplace equipment, tools, and safety devices in accordance with policies and procedures
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Report injuries, illnesses, hazards, and maintenance concerns promptly
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Maintain high standards of hygiene, cleanliness, and HACCP compliance across food and beverage operations
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Support food safety training and refresher programs for team members as required
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Follow all government legislation, company policies, food safety procedures, and operational standards
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Promote a safe and positive working environment for colleagues and guests
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Previous experience in a hotel, restaurant, bar, or hospitality environment
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Demonstrated leadership or supervisory experience within a food and beverage operation is highly regarded
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A passion for hospitality and delivering exceptional guest experiences
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Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues
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Proven problem-solving abilities and the confidence to make decisions in a fast-paced environment
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A strong understanding of food and beverage service standards and operational procedures
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Experience with stock control, inventory management, and cash handling processes
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Excellent organisational skills and attention to detail
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Fluency in English; additional language skills are advantageous
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Responsible Service of Alcohol (RSA) certification in Victoria
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Ability to perform physical aspects of the role, including lifting, pushing, or pulling items where required
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Flexibility to work a rotating roster including evenings, weekends, and public holidays
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Must have the legal right to live and work in Australia
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Paid Birthday Leave
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Enhanced parental leave program
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Proactive paid wellness and mental health days
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Industry-leading colleague discounts on accommodation, food, and beverage across IHG Hotels & Resorts
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Access to an extensive discounts platform with savings on leading brands and retailers
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Ongoing learning, development, and leadership training opportunities
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Global career progression opportunities across the IHG network
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Transfer of entitlements as you grow your career within the IHG family
We are proud to be InterContinental Melbourne The Rialto and proud to be IHG Hotels & Resorts, and we know you will be too.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
