Description:
Be Part of the Team That Helps Employees Get Back to What Matters
Position : Care Services Advisor (Injury Management)
Job Type : Permanent, Full Time
Location : Parramatta, NSW
Some of the most meaningful work happens behind the scenes. Join our Care Services team and become a trusted partner supporting employees through injury management, recovery, and return to work. Working closely with medical professionals, insurers, operational teams and employees, you’ll play a critical role in creating positive outcomes while balancing care, compliance and practical support. If you’re passionate about helping people and thrive in a varied and collaborative environment, this opportunity could be the perfect next step.
What's In It For You
- Access Relish Member discounts across 450+ major Australian retail brands
- Genuine career development and internal progression opportunities
- Build specialist experience in injury management and return to work practices
- Join a supportive national team with strong leadership support
- Exposure across safety, rehabilitation and employee wellbeing initiatives
- Diverse workload with meaningful employee impact
- Flexible and autonomous work environment
- Opportunity to collaborate with healthcare professionals and industry stakeholders
Skills and Experiences:
What You'll Do
- Support injured employees through return to work and workers compensation processes
- Act as a key point of contact for employees, operational teams and external stakeholders
- Understand injury expectations including recovery prognosis, treatment pathways and return to full capacity outcomes
- Communicate confidently with medical practitioners and interpret medical reports, scans and related documentation
- Conduct injury assessments over the phone and provide immediate guidance on initial injury management
- Coordinate medical appointments and treatment requirements for employees
- Identify suitable duties aligned to worker capacity and injury type including lower limb, spinal and upper limb injuries
- Develop, implement and communicate work capacity and return to work plans
- Manage workers compensation claims including lodgement, administration and ongoing case management
- Liaise with insurers and relevant workers compensation regulatory bodies
- Partner with internal safety stakeholders to maintain accurate claims information and reporting
- Manage workers compensation payroll requirements and insurance reconciliation processes
- Contribute to continuous improvement across care services practices
- Travel occasionally to regional and interstate locations as required
About You
- Proven years experience in workers compensation claims management or exposure within a related industry highly regarded
- Recent graduates with tertiary qualifications in Exercise & Health Science, Occupational Therapy or similar disciplines encouraged to apply
- Strong understanding of allied health or rehabilitation environments viewed favourably
- Excellent written and verbal communication capability
- Professional, caring and empathetic communication style
- Ability to communicate confidently with internal and external stakeholders
- Strong computer literacy and confidence working across systems and documentation
- Highly organised with the ability to manage competing priorities
- Flexible approach and comfort working across varied daily activities
- Strong problem-solving and decision-making capability
- Passion for supporting individuals and contributing positively to business outcomes
Why Cater Care
Cater Care is a leading, 100% Australian-owned contract catering service provider with 25 years of experience. We operate across multiple sectors including Aged Care, Education, Retail, and Remote Services. Through our values of Care, Pride, and Community, we pride ourselves on diversity, work/life balance, and providing excellent career opportunities. We strongly encourage First Nations people to consider a career with us.
How To Apply
Click “Apply for this job” to submit your application and tell us about your experience. If your background aligns with the role requirements, one of our recruitment coordinators will be in touch to discuss the next steps.
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