Licensing Administrative Assistant
Clerk Grade: 1/2
Employment Type: Temporary, Full-time (Possible extension)
Base Salary: $75,728 - $82,329 p.a. plus Superannuation
Hybrid work arrangements, Sydney West – 4PSQ Parramatta Office (other locations considered by negotiation), attendance required 2–3 days per week.
This role sits within the NSW Fair Trading Division in the Licensing Services team.
An exciting opportunity has arisen within NSW Fair Trading for a Licensing Administrative Assistant. We’re seeking a customer-focused and reliable individual to provide administrative support to the licensing team. You will contribute to maintaining accurate records, assisting customers, and ensuring efficient and compliant licensing processes.
Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.
At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you’re someone who:
- Thinks deeply about the needs of people and communities
- Is motivated by great outcomes, not just processes, and
- Wants to be part of an organisation that’s transforming how regulation works —
…then there’s a place for you in our future.
Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value.
About the Role
What You’ll Do
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Respond to internal and external customer enquiries in line with service standards.
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Assess applications, maintain licensing records, and ensure information accuracy.
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Educate customers on relevant legislation, procedures, and responsibilities.
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Escalate issues and refer complex matters as required.
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Support continuous improvement initiatives and efficient service delivery.
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Ensure compliance with privacy and confidentiality obligations.
To Be Successful in This Role You Will Have
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Strong attention to detail and accuracy in administrative tasks.
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Excellent communication and customer service skills.
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Proven ability to manage a high-volume workload and meet deadlines.
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Collaborative team player with a positive attitude.
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Ability to follow procedures and maintain confidentiality.
Essential Criteria
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Excellent written and verbal communication skills with the ability to interpret and apply legislation in plain English.
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Strong interpersonal skills and be able to communicate with internal and external stakeholders effectively.
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Demonstrated experience providing administrative or customer service support.
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Proven ability to use technology to support efficient work practices.
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Ability to manage multiple priorities and work effectively in a team environment.
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Broad knowledge of licensing schemes and the application of administrative law.
In your application, please include your CV (maximum 5 pages) and a cover letter (maximum 1 page) and answer the below two questions (maximum one page per question).
1. Think about a time where you have explained a difficult concept/idea to a customer or another individual. How did you go about explaining it to them in a manner that they could easily understand. The response should utilise the STAR methodology (maximum one page).
2. Utilise our website to research a product or service provided by NSW Fair Trading. Write a short letter that explains that product or service to a customer, and the benefits. For example NSW Complaint Register (maximum one page).
For recruitment-related enquiries please contact Judy Torres via email at [email protected]Salary Grade 1/2, with the base salary for this role starting at $75728 base plus superannuation
For enquiries relating to recruitment please contact Judy Torres via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Closing Date: Thursday, 25th June (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
