Support delivery of services that improve access to care, education and collaboration across Perth and regional and remote WA.
Contribute to a specialised and growing Children’s Hospice service
Vacancy Reference No. 729601
This is a appointment for a Permanent Full Time appointment at 76 hours per fortnight
A current drivers licencse is required for this role
This role is based a the Perth Chilrens's Hospital (PCH) and at the Children's Hospice (Swanbourne) with occassional travel to other community based sites within the Metropolitan area.
Position Profile
The Child and Adolescent Health Service is seeking an experienced Audio Visual Technician & Telehealth Coordinator to join CAHS Virtual Health team and provide direct support to the Paediatric Palliative Care and Children’s Hospice Service team.
This autonomous position involves a combination of planned onsite support, incident response, asset management, and technical coordination. Working closely with clinicians, telehealth coordinators, patients, and families, you will ensure audiovisual, and telehealth systems operate effectively and reliably to support the delivery of high-quality clinical care, education, and health service operations.
You will also contribute to the ongoing development and enhancement of telehealth and audiovisual services that support staff training and education, communication and collaboration across CAHS services.
As the Children's Hospice is a new facility, you will play a key role ensuring audiovisual systems, telehealth platforms, and connectivity services operate effectively. You will support clinicians, patients, and families as they become familiar with new equipment and technology by providing technical assistance, troubleshooting technical issues, developing room setup documentation and quick-reference user guides, and delivering user training.
Key responsibilities include:
- Supporting clinicians in the delivery of telehealth consultations by conducting sound checks and equipment testing prior to meetings and clinical sessions and providing advice regarding telehealth capabilities and suitability.
- Maintaining the AV support queue and inventory of telehealth resources.
- Managing AV set-up, troubleshooting and technical support for telehealth bookings, - liaising with clinicians, staff, patients and families to ensure services are coordinated effectively.
- Assisting with training staff in audio-visual and telehealth systems and contributing to the development of training resources.
- Collecting, analysing and reporting on AV and telehealth activity data.
- Supporting continuous improvement initiatives to integrate telehealth into routine clinical, education and operational activities.
- Providing support across CAHS metropolitan sites as required.
If you have strong technical capability and communication skills and enjoy working in a service-focused environment, we encourage you to apply.
You will bring experience in audiovisual support, telehealth technologies, ICT support services or a related technical field, along with a genuine commitment to supporting healthcare delivery.
Our environment utilises Crestron technologies, including control systems and multi-endpoint audio and video distribution, as well as Q-SYS audio and control systems.
Experience and knowledge in the following areas will be highly regarded:
- Device IP addressing and network configuration
- Multicast video streaming
- Audio Visual over IP (AVoIP) within large corporate networks
- Supporting AV installations across complex corporate environments
- ITIL 4 and IT Service Management (ITSM) frameworks and processes
- Experience with incident management and asset management
Why Join Us?
This role offers the opportunity to be part of an innovative service that is transforming how care is delivered to children and families across Western Australia.
Through telehealth and virtual care services, you will help connect families with specialised services and care teams and play a direct role in improving access to healthcare, particularly for those living in regional and remote communities.
About the Sandcastles (Boodja Mia) Children’s Hospice:
Due to commence operations mid-2026, this purpose-built, world-class paediatric hospice, located on the stunning Western Australian coast, offers statewide specialist paediatric palliative care services for children and young people (0–18 years) who are living with life-limiting or life-threatening conditions, and their families.
This state-of-the-art, 7-bed facility will be the first of its kind in Western Australia, providing specialised palliative care for children living with life limiting conditions aged from birth to 18 years within a peaceful, home-like setting that prioritises comfort, dignity and connection.
For more information on the Perth Children’s Hospice can be found here.
How to Apply
Applicants are requested to apply online (www.jobs.health.wa.gov.au). Please note, applicants must have a current, valid email address in order to apply online. This email address will be used for communication with applicants.
Your ability to meet the work-related requirements will be assessed throughout the recruitment process.
For your written application please provide the following:
- A statement addressing the selection criteria in 2-3 pages.
- A current resume which summarises your experience, qualifications and how you can meet the position requirements.
- Please provide the name, email, and contact details of two referees who can be contacted to provide a reference. Referees should include at least one individual who has been or is your direct Line Manager/Supervisor. (We will contact you to seek your confirmation prior to contacting your listed referees).
Within the application system you will be presented with the following question. Please review the Essential and Desirable Selection Criteria outlined in the attached Job Description Form carefully when preparing your response. Thisquestion allows you to showcase your relevant skills and experiences in detail,
- Please describe experience working with audio-visual support, telehealth services and/or ICT services. In your response please cover:
- Device IP addressing and network configuration
- Supporting AV installations across corporate environments
This response will be assessed against the Job Description From (linked above) Essential Criteria 1 Demonstrated experience in technical Audio-visual support, telehealth services and/or ICT services.
These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.
Selection Criteria: Please see the attached Job Description Form.
For Further Job Related Information: We encourage you to contact Cheryl Bell, Acting Director Virtual Care, on 0408 130 169 or [email protected] with any specific questions related to this role.
Help in submitting your application: If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.
Eligibility to Apply: To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).
Working With Children check: This position is subject to a Western Australian Working With Children (WWC) Check. For further information please refer to the WWC website at: https://workingwithchildren.wa.gov.au.
Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour.
WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities.
In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.
About CAHS
The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children, and young people. CAHS comprises three service areas: Perth Children’s Hospital (PCH) and Neonatology, Community Health, and Child and Adolescent Mental Health Services (CAMHS).
With over 7000 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area.
For further information about the benefits of working for CAHS, please click here and for further information regarding CAHS’ services, please click here
CAHS values: To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During the selection process you may be assessed on your ability to fulfil the responsibilities of this position in accordance with the values. If you have any questions regarding this, please contact the person named in this advert.
Support for your interview process
CAHS is committed to ensuring that our interview process meets the access needs of all applicants. If you require any reasonable adjustments to accommodate a disability, enhance access, or support your inclusion and success during the interview, please contact the CAHS Talent Acquisition Team prior to your interview.
You can reach the team via [email protected] or by calling 08 6456 0321. All enquiries will be treated confidentially.
Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted.
LATE OR EMAIL APPLICATIONS CAN NOT BE CONSIDERED.
