If you love hospitality, enjoy leading from the front and want to leave your mark on one of Melbourne's most iconic brewery venues, we'd love to hear from you.
Your Impact
This is an opportunity to take ownership of a high-energy, iconic venue and bring the Mountain Goat experience to life, at our brewery in Richmond. As Venue Manager, you’ll lead from the front, driving exceptional service, strong operational performance and a vibrant, community-first atmosphere locals love. You’ll play a key role in shaping the customer experience, growing the venue’s presence, and building a high-performing team.
Key Accountabilities:
- Lead day-to-day venue operations, ensuring service, compliance, ambience and standards are consistently delivered
- Manage rosters, stock and operational efficiencies to achieve KPIs across labour, COGS and customer experience
- Oversee bookings, large group events and brewery tours, ensuring seamless execution
- Drive continuous improvement of the guest experience across food, beverage and service
- Collaborate with marketing, brewing and stakeholders to deliver brand initiatives and events
- Lead, coach and develop a high-performing team, including recruitment, onboarding and performance management
- Handle escalations and resolve customer or team issues in a timely and professional manner
- Build strong relationships within the local community to grow the venue profile
- Identify and implement opportunities for business growth and increased trade
- Maintain full compliance with RSA, licensing, WH&S and company policies
About You:
- Proven experience managing a fast-paced hospitality venue
- Strong leadership capability, with experience building and developing high-performing teams
- Commercially savvy, with a track record of achieving operational and financial KPIs
- Passion for hospitality, with a genuine love for beer, food and creating great customer experiences
- Self-motivated, resilient and adaptable, with the ability to thrive in a dynamic environment
- Excellent communication and stakeholder management skills
- Hands-on, proactive and solutions-focused approach
- Strong organisational and time management skills, with the ability to juggle competing priorities
- Experience with events, community engagement and brand activations highly regarded
- Relevant hospitality qualification or equivalent experience
