About this opportunity
As the Community Engagement Officer, you will play a key role in growing Dovida’s presence within the local community while supporting prospective clients through their onboarding journey. This is a relationship-focused role where you will build and maintain referral networks, respond to service enquiries, and help connect individuals and families with personalised home care solutions.
Reporting to the Business Operations Manager, you will work closely with clients, families, referral partners and internal teams to drive growth, deliver exceptional customer service and ensure a seamless experience from initial enquiry through to onboarding.
Why join us?
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Flexible working arrangements to support work–life balance + competitive salary
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Enjoy your birthday your way with a paid day off each year
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Paid wellness, volunteering and study leave to support your wellbeing and growth
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Save on your next car with our novated leasing options
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Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
Key responsibilities
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Build and maintain relationships with referral providers and community stakeholders
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Research and pursue new referral opportunities to support business growth
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Respond to service enquiries and guide prospective clients through available care options
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Coordinate client onboarding activities and complete intake documentation
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Deliver presentations, attend expos and represent Dovida within the community
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Maintain accurate records of referral activities, enquiries and client interactions
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Work closely with internal teams to support onboarding targets and growth objectives
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Maintain knowledge of Support at Home reforms, aged care requirements and local services
About you
You are a proactive and relationship-driven professional who enjoys connecting with people and making a positive impact in the community. You thrive in a fast-paced environment, take initiative and are passionate about helping clients access the support they need to live well at home.
You'll also have:
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Demonstrated experience in aged care, community services or a customer-facing role
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Strong networking, relationship-building and stakeholder engagement skills
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Exceptional customer service and communication skills
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Strong administration, organisation and time management capabilities
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Ability to work autonomously while collaborating effectively with a broader team
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Working knowledge of the Aged Care Quality Standards and Support at Home reforms will be highly regarded
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A relevant qualification in health, community services or a related field will be highly regarded
ABOUT US
Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and every decision about their care.
Australian work rights
Applicants must have permanent or temporary rights to work in Australia with no restrictions.
How do I apply?
Please submit your resume and a cover letter outlining why you’re interested in the role and how your skills and experience align with this opportunity.
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