About VU:
At VU, we aim to be one of the leading impact universities in the world. VU is an impact driven university committed to equity, excellence and opportunity. Based in Melbourne’s west and connected globally, we put students first through the VU Block Model®, dual sector pathways and strong industry partnerships. We are a values led, inclusive workplace where diverse talent is supported to make a real difference.
About the Team:
Join Victoria University’s dynamic Digital and Campus Services team, where innovation meets impact. As part of a forward-thinking group focused on delivering exceptional digital solutions, you will collaborate closely with student services, marketing, and enterprise application teams to enhance the student experience through cutting-edge CRM and enterprise technologies.
This role offers a unique opportunity to work within a customer-centric environment that values continuous improvement and digital transformation, supporting vital university functions such as Admissions, Recruitment, and Student Contact Centre operations.
About The Role:
As the SMS Developer – CRM & Enterprise Applications, you will play a pivotal role in configuring, customizing, and supporting Victoria University’s Enterprise CRM ecosystem, primarily Oracle Service Cloud and related platforms. You will also contribute your full-stack development expertise across various enterprise systems, ensuring stable, secure, and high-quality digital services that empower student-facing functions and university operations.
Position Key Duties:
- Configure and customize Oracle Service Cloud and related CRM components to meet evolving business needs.
- Develop and maintain full-stack software solutions, including APIs, microservices, and integrations across CRM, ERP, and student lifecycle platforms.
- Provide production support by diagnosing and resolving incidents, ensuring system stability and performance.
- Collaborate with cross-functional teams to deliver seamless integration and data synchronization between enterprise systems.
- Identify and implement process improvements to enhance system efficiency and reduce manual effort.
- Contribute to technical design, documentation, and Agile project delivery within a collaborative team environment.
- Support training initiatives, license renewals, and cost management related to CRM and enterprise applications.
- Maintain compliance with secure coding practices, version control, and continuous integration/deployment pipelines.
Position Details:
- Salary: $101,288 - $109,639 - Plus 17% Super
- Employment Type: Full Time – Ongoing/Permanent
- Hours per Week: 36.75/1 FTE
- Location: Footscray Park Campus – 3 days on-site
For a detailed overview of the role’s duties and responsibilities, please refer to the Position Description - SMS CRM Developer
About You:
- Relevant postgraduate qualifications or equivalent experience in software development and enterprise applications.
- Proven expertise configuring and customizing Oracle Service Cloud and related CRM platforms.
- Strong full-stack development skills using modern programming languages and frameworks.
- Experience developing APIs, integrations, and automation solutions across complex enterprise systems.
- Excellent communication and collaboration skills with the ability to work effectively in small teams and manage multiple projects.
The University is a Child Safe organisation. You will be required to hold a current Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment.
How to Apply
To submit your application please click on the Apply button.
Applications must be submitted as a single document comprising:
- Your curriculum vitae/resume
- Your responses addressing all selection criteria located in the position description
- Evidence of applicable qualifications, licences and registration
Applications will close Friday 10 July at 5pm . This advert may close earlier should a suitable candidate be identified. Early applications are strongly encouraged.
Visa sponsorship is not available for this position. This role requires for applicants to have full and permanent working rights in Australia.
Why Join VU:
VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Careers at VU Webpage
Our Commitment:
Victoria University is committed to fostering an inclusive, respectful, and socially responsible community. We honour our deep diversity by respecting First Nations perspectives and embedding sustainable approaches to Protecting Country, while championing progressive inclusivity for all—embracing Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio-economic backgrounds.
As a WGEA Employer of Choice for Gender Equality, we strive to create a place where everyone feels they belong, and we ensure a positive, barrier free recruitment experience by providing adjustments and accessible formats upon request at [email protected] or (03) 9919 5999.
