Customer Service Representative
SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading
Employment Type: Ongoing Part-Time (minimum 20 hours per week, with opportunity to work up to 35 hours per week)
Please note: This role operates Monday to Friday. Shifts are a minimum of 4 hours in duration, and availability across the working week is required.
Location: Ballina Service Centre
Love making a positive difference every day? Join our team as a Customer Service Representative in our Ballina Service Centre, where you'll help support customers, solve problems, and create great experiences when they need it most.
About you
You're a people person who enjoys building relationships, solving problems, and helping others. With a calm and positive approach, you're confident supporting customers, handling enquiries, and delivering exceptional service.
If you're looking for a rewarding role where you can make a positive difference in your local community, we'd love to hear from you.
To succeed in this role, you’ll need:
As a Customer Service Representative, you'll support customers across a wide range of enquiries, providing accurate information, practical solutions, and outstanding service. You'll play a vital role in helping members of the local community access the services they need while creating a positive experience with every interaction.
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday)
Part-time – minimum 20 hours per week - (Monday to Friday)
Full-time – 70 hours per fortnight
Hours are also subject to change based on the needs of the business.
How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Monday 29 June 2026 at 9:59am
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
For enquiries relating to recruitment please contact Joy Lethieullier via
[email protected]
For enquiries relating to recruitment please contact Joy Lethieullier via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
