CSE Crosscom is a leading provider of communications, safety and productivity solutions to customers across mining, industrial, transport, utilities and commercial sectors throughout Australia and New Zealand.
We are seeking a highly organised and customer-focused Sales Administrator to join our Kewdale team. This is a diverse and fast-paced role supporting our Sales, Technical Services and Operations teams while acting as a key point of contact for customers and visitors.
If you enjoy building relationships, coordinating multiple priorities, and being the person who keeps everything running smoothly behind the scenes, we'd love to hear from you.
About the Role
Reporting to the Regional Sales Manager, you will play a critical role in supporting the sales process from quote to delivery while ensuring customers receive outstanding service at every interaction.
This position offers a unique blend of sales administration, customer service, office coordination and stakeholder engagement, making it ideal for someone who enjoys variety and taking ownership of their work.
Key Responsibilities
Sales Administration & Customer Support
- Process customer quotations, sales orders and related documentation accurately and efficiently.
- Provide exceptional customer service by responding to enquiries and resolving issues professionally.
- Liaise with customers, suppliers, sales representatives, technical services and logistics teams to ensure smooth order fulfilment.
- Follow up with customers to measure satisfaction and coordinate actions where improvements are required.
- Maintain accurate customer and product information within company systems.
- Support warranty, service and administration activities across the business.
- Assist with stocktake activities and inventory-related administration.
- Coordinate customer delivery requirements and assist in meeting requested delivery timeframes.
Office Coordination & Administration
- Act as the first point of contact for visitors and incoming calls.
- Manage visitor registrations and meeting room coordination.
- Coordinate office supplies, catering and general workplace administration.
- Assist with meeting minutes, correspondence and administrative support for the leadership team.
- Liaise with building service providers and external vendors.
- Help maintain a professional, welcoming and well-organised workplace environment.
Health, Safety & Compliance
- Support the company's strong safety culture and commitment to workplace wellbeing.
- Assist with HSE administration, reporting and compliance activities.
- Contribute to audits, inspections, sustainability reporting and continuous improvement initiatives.
About You
We're looking for someone who is proactive, detail-oriented and enjoys working in a collaborative environment where no two days are the same.
You will ideally bring:
- Previous experience in Sales Administration, Customer Service, Internal Sales or Office Administration.
- Experience working within a technical, industrial, manufacturing, mining, construction, logistics or service-based environment will be highly regarded.
- Strong communication skills and the ability to build positive relationships with customers and colleagues.
- Excellent organisational and time management skills.
- High attention to detail and accuracy.
- Strong Microsoft Office skills, particularly Outlook and Excel.
- Experience with ERP systems, ideally Dynamics 365 Business Central, will be advantageous.
- The ability to manage competing priorities and work effectively in a fast-paced environment.
- A positive, team-focused attitude and a genuine commitment to customer service.
In return CSE can offer you an excellent opportunity to grow your career, with stability and personal development options you will become familiar with all aspects of the business and be encouraged to develop from the team and management. CSE offers a competitive salary, numerous HR benefits and a strong team environment with a social but busy work environment.
At CSE we are committed to creating a supportive and inclusive work environment where all employees can thrive, which are reflected in our values.
If you are a motivated and driven individual who is willing to put in the effort to succeed, we encourage you to apply.
