Director of Fundraising and Community Relations (FCR) (Sydney)

Islamic Relief Australia -
Sydney NSW

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Job Details

Full-time

Qualifications

Google AdWords
Management
Raiser's Edge
WordPress
Direct marketing
Salesforce
Microsoft Office
Analysis skills
Fundraising
Organisational skills
Budgeting
Financial management
Google Analytics
Leadership
Communication skills
Marketing
Time management

Full Job Description

Islamic Relief Australia

Job Description

POSITION: Director of Fundraising and Community Relations

LOCATION: Sydney

REPORTING TO: CEO / Country Director

EMPLOYMENT STATUS: Full-Time

DIRECT REPORTS: (1) Communications Manager, (1) Fundraising Manager, (1)

Community Engagement Manager, (1) Supporter Relations
and system Managers. (1) Marketing lead

ABOUT ISLAMIC RELIEF:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering
around the world regardless of colour, race or religion. Established in 1984 in response to the widespread
famine in Africa, Islamic Relief has grown to be a well-known and respected aid agency providing disaster relief
and supporting the sustainable development of vulnerable communities in over 40 countries. Islamic Relief
specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans'
Support, Emergency Relief and Disaster Preparedness. Islamic Relief Worldwide is a member of the UK
Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food
Programme and UNHCR.

Islamic Relief Australia (IRAUS) is a member of the Islamic Relief family which shares a common vision,
mission, and family identity, and all of whom use the term “Islamic Relief” as part of their organisational name.
Islamic Relief Australia has an annual turnover of approximately $14 million and employs 15 staff and over 150
volunteers throughout Australia to support local and international emergency, welfare and development
projects, as well as fundraising and advocacy work.

Islamic Relief Australia is an active member of the Australian Council for International Development (ACFID)
and adheres to the ACFID Code of Conduct which defines minimum standards of governance, management
and accountability of development for non-government organisations (NGOs).

PURPOSE OF POSITION:

To lead manage the Fundraising and Community Relations (FCR) Team to achieve significant growth in income
and influence, meeting the KPI’s of the IRAUS strategic plan.

The Director Fundraising and Community Relations position is a hands-on role, which is critical to achieving
the strategic growth of the organisation. The position ensures that innovative and effective fundraising and
community engagement strategies are in place to enable achievement of the 2023-2027 IRAUS Strategic
Objectives and annual plans and budgets and key performance indicators. The Director of Fundraising and
Community Relations is part of the Executive Committee (Senior Leadership Team) for Islamic Relief Australia,
responsible for overseeing the work of the organisation in compliance with the directives of the Board of
Trustees.

JOB DESCRIPTION: DIRECTOR OF FUNDRAISING AND COMMUNITY RELATIONS

All positions are required to work in respect of Islamic Relief’s vision, mission and values, and demonstrate our
principles of humanity, honesty, respect and fair treatment towards all internal and external stakeholders.

ORGANISATIONAL CHART

KEY ACCOUNTABILITIES:

1. Leadership and management of the Fundraising and Community Relations (FCR) department.

2. Strategic direction, operational planning and budgeting for the FCR department.

3. Policy, technical advice and compliance: strengthen systems, policies and frameworks to ensure all
IRAUS’ fundraising activities are best practice as defined by ACFID and DFAT.

4. Effective management and oversight of the Marketing and Communications functions.

5. Effective management and oversight of the Fundraising and Community Engagement functions.

6. Effective management and oversight of the Supporter Relations functions.

JOB DESCRIPTION: DIRECTOR OF FUNDRAISING AND COMMUNITY RELATIONS

KEY RESPONSIBILITIES AND DUTIES

1. Leadership and management

Manage and motivate a professional and innovative FCR team – seeking continuous improvement

through supervision and performance appraisal

Provide technical advice, guidance and support to team members responsible for key functions

including marketing, communications, fundraising community engagement and supporter relations.

Develop and maintain a “learning and communicating culture” within the FCR team and the organisation

as a whole

Lead and/or facilitate change management strategies across the organisational context focussing on

income growth

Demonstrate strong leadership and commitment in support of the other Directors through adherence

to Equal Opportunity, Equity and Diversity and all policies aimed at ensuring the well-being of
employees and volunteers

Select and recruit staff to best meet the operational needs of the division, follow and promote the IRAUS

policy and procedure and ensure that staff and volunteers are responsible in their actions and aware
of WHS obligations

2. Strategic Direction, Operational Planning and Budgeting

Oversee the development and implementation of the FCR Strategy and Department Structure

Lead the implementation and review of the IRAUS Fundraising Strategic objectives, Annual Strategic

Action Plans and Quarterly Reviews

Work with the SLT to develop an integrated organisation-wide annual work plan and budget

Identify and prioritize funding opportunities, including grants, major gifts, corporate partnerships, and

individual donations.

Create and manage annual fundraising plans, budgets, and revenue forecasts.

Coordinate and monitor operational plans to ensure that organisational objectives and contractual

requirements are measured and met

Contribute to the development, implementation and review of the IRAUS Strategy, Program Strategy

and Corporate Services Strategy

3. Policy, Technical Advice & Compliance

Providing policy advice to the Board of Trustees and Executive on areas of technical responsibility

including fundraising, marketing, communications, supporter relations and community engagement

Ensure fundraising and community relations policies and procedures are updated to reflect best

practice standards

Engage regularly with IRW and other IR partners on the development of Islamic Relief systems,

standards and procedures for fundraising and community relations

Oversee the collection of data, supervise the preparation of reports and ensure that the organisation’s

accountability requirements, as they relate to fundraising income, are satisfied

Support the Board of Trustees to ensure that all necessary fundraising and community relations policies

are in place and regularly reviewed to maintain legally compliant practices

Coordinate the Annual Report compilation to ensure compliance with the ACNC, fundraising licenses

conditions, ATO obligations as a public benevolent institution and DGR status holder as well as
obligations to the Australian Council for International Development (ACFID) as a code signatory.

Maintain IRAUS Fundraising Institute of Australia (FIA) membership, manage the relationship and

ensure compliance with the FIA code of conduct.

4. Marketing and Communications

Oversee the creation and implementation of IRAUS Campaigns to ensure they are mission based and

achieve their objectives

JOB DESCRIPTION: DIRECTOR OF FUNDRAISING AND COMMUNITY RELATIONS

Approval and review of the IRAUS Annual Campaigns plan

Oversee all external communications, media creation, publication, brand guidelines, website, social

media, email marketing, SMS and e-newsletters etc.

Oversee relations with IRW communications division and collaborations with IRAUS Programs

Department

Support the creation of relationships with media channels to build a public relations network and

promote the vision, mission, values and work of IRAUS

Oversee the creation and implementation of the digital marketing strategy across all platforms in

collaboration with IRAUS external marketing agencies and other providers.

5. Fundraising and Community Engagement

Provide expertise to create new or improve existing fundraising Appeals/Sources (Direct Marketing,

Community Fundraising, External Fundraising Partners, Institutional Grants and Corporate Giving) to
achieve IRAUS fundraising objectives and income growth targets.

Oversee the establishment of new and improvements to existing IRAUS regular giving, major giving or

corporate /institutional giving programs.

Provide expertise and oversite in the selection, use and improvement of the fundraising database,

supporting systems and integrations.

Working closely with the Director of Corporate Services to ensure data security and business continuity

in fundraising/income and IT systems

Oversee IRAUS community engagement and outreach efforts to build relationships with key community

stakeholders and likeminded community organisations.

Support the IRAUS local programs initiatives and liaise with local community groups to create

awareness of the IRAUS programs and initiatives.

Build strong relationships with community / organizations, and stakeholders.

Represent the organization at community events, meetings, and forums.

Collaborate with local partners to enhance the organization's visibility and impact.

Research and identify potential new donors and funding sources.

6. Supporter Relations, finance and administration

Oversee the supporter relations and services functions to deliver outstanding donor satisfaction and

minimise donor attrition.

Build the Supporter Relations capacity to support the fundraising programs in achieving their objectives.

Cultivate and maintain relationships with existing donors, including individuals, foundations,

corporations, and government agencies.

Develop personalized stewardship plans to acknowledge and retain donors.

With the Director of Corporate Services, oversee and ensure effective management of all financial

functions relating to fundraising income of the organisation

Ensure that fundraising income procedures are efficient, meet donor requirements, and are

documented to ensure cross-organisation understanding and implementation

Strengthen, improve and streamline fundraising income systems, procedures and internal controls

7. Grant Management:

With the Director of Program, Identify grant opportunities, prepare grant proposals, and submit timely

and accurate grant applications.

Manage grant reporting requirements, ensuring compliance with grantors' guidelines.

Collaborate with program staff to align grant proposals with project objectives.

JOB DESCRIPTION: DIRECTOR OF FUNDRAISING AND COMMUNITY RELATIONS

KEY RELATIONSHIPS AND AUTHORITY

Close liaison with the CEO/CD and Board of Trustees

Member of the IRAUS SLT

Member of the IRAUS Compliance Committee

Regular liaison with Islamic Relief Worldwide (UK based) and IR Partners

Engagement with ACFID, FIA, Blackbaud and other industry experts

Engagement with Key Community Stakeholders and Major Donors

SKILLS, EXPERIENCE AND QUALIFICATIONS

1. Preferred Knowledge, Skills and Qualifications

Graduate qualification in fundraising, marketing, communications or other relevant field

Membership/engagement with a relevant professional body i.e. Fundraising Institute of Australia

Extensive management, marketing and professional fundraising experience

Knowledge of the Australian fundraising environment including applicable laws and regulations

Knowledge and understanding of the local area and community (desirable)

Demonstrated financial management skills

Strong networking skills to build and manage diverse internal and external relationships

Ability to work in a fast paced environment with time pressures and managing multiple tasks

Strong interpersonal skills and an ability to work with a broad range of people from a variety of

backgrounds and experiences

Strong planning and organisational skills

Demonstrated ability to exercise judgement and initiative where procedures are not clearly defined

2. Experience

Significant experience progressively advancing to a similar role, preferably in the not for profit sector

Engagement with the Australian Culturally and Linguistically Diverse (CALD) community

Experience in creating and managing fundraising budgets, ensuring efficient allocation of resources.

Previous experience in leading and managing fundraising teams or departments.

Ability to inspire and motivate a team to meet fundraising goals.

Experience in various software applications including Office 365, Salesforce and CRM (The Raiser’s

Edge) desirable.

Ability to use and managing marketing and communication tools and software such as Google

AdWords’, Google Analytics, WordPress CMS or equivalents etc.

Familiarity with sector donor funding arrangements, systems and reporting requirements, desirable

3. Personal qualities

Highly ethical and respectful towards the organisation’s values and culture, its staff and volunteers and

all stakeholders

Ability to cultivate and maintain effective teamwork and collaborative relationships
High level of accountability and transparency

Strong analysis and reporting abilities; ability to independently assess needs and develop creative

solutions

Results-focused and an ability to plan and deliver towards objectives
Demonstrated ability to work independently and be self-motivated

Excellent oral and written communication skills in English, other languages highly regarded

Organisation and time management skills with the ability to multitask and manage a busy workload

JOB DESCRIPTION: DIRECTOR OF FUNDRAISING AND COMMUNITY RELATIONS

Excellent interpersonal skills with the ability to develop and maintain strong cross-cultural professional

relationships

Flexibility, including willingness to work outside office hours as the role requires

Ability to travel overseas as required

SELECTION CRITERIA

Significant previous experience in a similar role

Tertiary education relevant to the position (postgraduate qualifications will be highly regarded)

Strong leadership and management skills in a complex multi-disciplinary organisation in a climate of

continuous change

Demonstrated high level ability to analyse and conceptualise problems and formulate and execute

solutions

Experience in the effective development and implementation of community fundraising initiatives

Demonstrated capacity for teamwork, coaching and staff development

Significant managerial experience and a successful track record of managing departments to achieve

strategic objectives and operational targets.

Excellent cross-cultural communication skills as well as a good knowledge and respect of the Islamic

faith and values

Previous experience working within the ACFID code of conduct is desirable

JOB DESCRIPTION: DIRECTOR OF FUNDRAISING AND COMMUNITY RELATIONS

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