- Maximise your take-home pay with generous salary packaging
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Lead a high-performing team in a growing organisation
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Fantastic Wayville location with easy access
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Permanent full-time leadership opportunity
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Grow your career with an organisation that invests in its people
About CSI
At Community Support Incorporated (CSI), we have been a trusted provider of home care services across South Australia for over 30 years, supporting people living with disability and older Australians to live independently in their communities.
We are more than just a care provider, we are a values-driven, people-first organisation where our staff are genuinely supported, developed and appreciated.
When you join CSI, you become part of a collaborative, purpose-led team focused on delivering person-centred care while supporting your professional growth and leadership development.
As we continue to grow and welcome new clients, we are looking for an experienced and passionate leader to drive excellence within our Scheduling team.
Join CSI and help shape the future of care.
About the Role
We are seeking an experienced Scheduling Manager to lead our Scheduling team in delivering exceptional workforce planning and rostering services across the organisation.
This is a key leadership position responsible for overseeing the day-to-day scheduling function, ensuring clients receive consistent, high-quality support while maximising workforce efficiency and operational performance.
Leading a team of Scheduling Officers, you will provide coaching, mentoring and performance management, while fostering a positive, collaborative, and customer-focused culture. You will work closely with operational leaders to continuously improve scheduling practices, workforce utilisation, and service delivery outcomes.
This role is ideal for an experienced people leader who thrives in a fast-paced environment, enjoys solving complex operational challenges and is passionate about leading teams that make a meaningful difference in people's lives.
As part of the leadership team, you will also contribute to strategic workforce planning, continuous improvement initiatives and the ongoing development of scheduling systems and processes.
Participation in an on-call roster may be required from time to time.
Key Responsibilities
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Lead, coach and develop a high-performing Scheduling team.
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Oversee the day-to-day rostering and workforce allocation function.
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Ensure appropriate staffing levels are maintained to meet client needs and service requirements.
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Monitor scheduling performance, productivity and key operational metrics.
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Build strong relationships with clients, families, Support Workers and internal stakeholders.
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Drive continuous improvement initiatives to enhance scheduling efficiency and service delivery.
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Manage escalations relating to rostering, workforce shortages and operational issues.
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Ensure compliance with relevant Awards, legislation, funding requirements and organisational policies.
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Partner with operational leaders to support workforce planning and organisational growth.
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Identify opportunities to improve systems, processes and customer experience.
About You
You are an experienced operational leader who enjoys empowering teams, improving processes and delivering exceptional customer outcomes.
You are highly organised, solutions-focused and confident making decisions in a dynamic environment while balancing client needs, workforce capability and business priorities.
Skills and Experience
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Demonstrated experience leading and developing high-performing teams.
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Previous experience managing rostering, scheduling or workforce planning functions.
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Strong understanding of workforce management principles.
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Excellent stakeholder engagement and relationship management skills.
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Proven ability to manage competing priorities and make sound operational decisions.
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Experience using workforce management systems such as Salesforce, Skedulo or Lumary (highly desirable).
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Sound understanding of the SCHADS Award.
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Experience within disability, aged care, community services or the not-for-profit sector (highly desirable).
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Strong analytical, problem-solving and organisational skills.
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Excellent written and verbal communication skills.
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Current National Police Check, Working with Children Check and NDIS Worker Screening Clearance.
Why You will Love Working with Us
At CSI, we do not just talk about valuing our people, we demonstrate it every day.
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Recognition & Reward – Your leadership and contributions are celebrated.
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Career Development – Leadership training, professional development and career progression opportunities.
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Salary Packaging – Maximise your take-home pay through generous salary packaging.
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Employee Assistance Program (EAP) – Free and confidential wellbeing support.
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Corporate Discounts – Access exclusive health and lifestyle savings.
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Employee Referral Program – Be rewarded for helping us grow our exceptional team.
When our people succeed, our clients receive the very best care, and that's something we're proud of.
Please note: While not mandatory, we highly recommend being up to date with your COVID-19 and flu vaccinations to work in this sector.
How to Apply
To apply, please visit our website:
https://www.csisa.org.au/about-us/work-with-us/
We look forward to hearing from you.
Please Note
We typically receive a high volume of applications for this role. We appreciate your patience while we carefully review each application and will contact shortlisted candidates as soon as possible regarding the outcome of their application.
