Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and enthusiastic Assistant Night Manager to join the Hotel and Western Sydney Convention Centre!
Introducing WSCC & Pullman Sydney Penrith
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Largest Conference Centre in Western Sydney
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1,250sqm Conference and Convention Centre with Dedicated Bar, Reception and Green Room and Best-in-Class Audio Visual
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Penrith’s First Five-star International Hotel with 152 Guest Suites, Elite Fitness Centre, Sauna, Restaurant, Bar and Café. Secure Underground Parking
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Marcel Bar & Bistro, 120 seats providing an elevated and unique dining experience
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Tori is a stylish and bespoke all day dining lobby bar & café
The Benefits of the Role
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Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.
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Training and Development with Global Career Opportunities
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Team Discounts across Accor’s 5,000+ hotels and partnering businesses. Food & Beverage discounts at Panthers Group Venues.
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Onsite Complimentary Car Parking
The Role of Assistant Night Manager
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Assist the Night Manager with overseeing the hotel's overnight operations, ensuring the property operates efficiently and in line with hotel policies and procedures
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Support and complete the night audit process, including administrative and reporting tasks
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Provide strong leadership and guidance to the night team
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Handle guest enquiries, requests, and complaints in a professional and timely manner, ensuring appropriate follow-up and resolution
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Deliver efficient, friendly and professional customer service to all guests
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Ensure a smooth and detailed handover is completed for the incoming shift team
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Monitor the safety, security and presentation of the hotel during overnight operations
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Assist with coordinating departmental activities to ensure seamless hotel operations overnight
About You
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Previous experience in Front Office, Night Audit, or in a Team Leader, Supervisor, or a similar hotel role is highly advantageous
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Experience within a five-star or premium hotel environment is desirable, but not essential
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Knowledge and experience using Opera PMS is essential
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A passion for delivering exceptional guest service with a positive and professional attitude
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Excellent communication, problem-solving, and leadership skills
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Current Responsible Service of Alcohol (RSA) Certificate required
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Current First Aid and CPR certification required
Ready to Apply
If this sounds like the opportunity for you, please apply now!
