Join the Taxi Subsidy Scheme team as an Assessment Support Officer and play an important role in supporting accessible transport for Queenslanders with disability. In this permanent role, you will deliver professional customer service and practical administrative support to help process TSS membership applications, manage member records and support timely payment of trip claims.
This is a great opportunity for someone who enjoys helping people, with a high attention to detail and contributing to a service that makes a genuine difference in the community.
In this role, your responsibilities will include:
- Providing responsive, professional and customer-focused support through phone and email communications, helping customers and stakeholders receive clear, accurate and timely information.
- Reviewing and processing TSS membership applications and maintaining accurate member records in a Microsoft Dynamics Customer Relationship Management (CRM) system, in line with established procedures.
- Working collaboratively with customers, carers, medical practitioners, transport operators and other stakeholders to gather information, resolve issues and support smooth scheme operations.
- Reviewing and analysing member trip data to support accurate, efficient and timely payments to the taxi industry.
- Applying relevant legislation, policies, procedures and privacy requirements while managing a varied workload in a high-volume processing environment.
- Contributing to a positive team culture by identifying opportunities to improve processes, strengthen customer service and support operational excellence.
About you
We recognise and celebrate that everyone is unique and are looking for the applicant best suited to the role. We will consider your experience, knowledge and skills as well as your potential for development and personal qualities.
To thrive in this role, you will bring:
Requirements of the role
- Experience delivering quality customer service, supported by clear, respectful and effective communication skills.
- Strong attention to detail and confidence working with customer information, records and CRM systems.
- The ability to organise priorities, manage competing tasks and meet performance expectations while following standards, procedures and policies.
- A practical, solutions-focused approach to resolving enquiries and working through problems.
- A collaborative mindset, with the ability to share ideas, support colleagues and contribute to a positive and productive team environment.
- A willingness to embrace improvement, change and innovation to help deliver better outcomes for customers and the scheme.
Applications will remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
