Welcome to Clemenger BBDO. We're looking for a Head of Project Operations to lead our Orchestration team.
The Role
The Head of Project Operations leads and shapes how creative work gets delivered across Clemenger BBDO.
This role sets the standards for the team responsible for organising and delivering world-class creativity through every phase of a project. You'll lead our Project Operations team, developing capability, driving quality and ensuring creative output is both commercially effective and delivered to the highest standard.
This isn't a role focused on process for process' sake. It's about creating the conditions for great work to happen.
You'll partner with leaders across Creative, Client Impact, Production, Operations and the broader Omnicom network to ensure ambitious ideas move seamlessly from brief to execution.
You'll be responsible for building a high-performing team, evolving our ways of working and ensuring our agency remains at the forefront of project delivery, operational excellence and AI-enabled innovation.
Who You Are
Creativity is essential to this role.
You understand that great operational leadership creates the space for great creative thinking.
You are as comfortable shaping strategic direction as you are navigating the detail. You bring analytical rigour to project operations and workflow decisions while never losing sight of the quality of the work, the client experience or the commercial outcome.
You thrive in complex environments, managing across multiple stakeholders and disciplines. You know how to bring people together around a common goal and build trust through the quality of your thinking, your leadership and your actions.
Most importantly, you're a leader who develops people, creates clarity when things feel uncertain and builds teams that genuinely want to do great work together.
What You'll Be Doing
You'll lead the Project Operations function across Clemenger BBDO and continue evolving how creative work is delivered across the agency.
You'll build and mentor a high-performing team of Project Operations professionals, creating clear accountability, development opportunities and a culture of continuous improvement.
You'll develop close and trusted relationships with clients, understanding their challenges and helping shape delivery strategies that drive the best outcomes for both the work and the business.
You'll work closely with teams across the Omnicom network, ensuring the agency is connected to specialist capabilities, expertise and talent whenever required.
You'll use workflow data, project performance metrics and campaign learnings to improve effectiveness, optimise utilisation and continuously strengthen how we operate.
You'll also help define what modern project operations looks like in an AI-enabled world, championing innovation while maintaining the judgement, collaboration and human thinking that great work still depends on.
Leadership Expectations
Leadership at Clemenger BBDO is about more than managing work.
It's about creating the conditions for people to do their best work.
You'll be expected to develop your team through regular coaching, meaningful feedback and genuine investment in their growth. You'll create clarity, remove blockers, manage complexity and help people navigate challenges with confidence.
You'll contribute actively to the culture of the agency, understanding that leaders help set the tone of the workplace whether they intend to or not.
You'll be someone people look to when the brief is hard, the stakes are high or the timeline feels impossible.
Our Values: The Six Acts of Courage
Everything we do is shaped by our Six Acts of Courage. They aren't words we stick on a wall. They're how we run meetings, deliver feedback, pitch ideas, make decisions and treat each other, especially on the tough days.
The Courage to Speak Your Mind
Yes, it is okay to say the thing, in the room, to the right person. Even, and especially, when it's uncomfortable. Just be kind.
The Courage to Play
Take the brief somewhere unexpected. Resist the safe option. We want people who are willing to explore what might be possible, not just what feels predictable.
The Courage to Be Your Whole Self
Diversity of thought only works when people feel safe to show up authentically. We value different perspectives, experiences and ways of thinking.
The Courage to Do Big Things
Back the idea that could change things. Don't self-edit ambition before it has a chance to breathe.
The Courage to Fail
Blame kills creativity. We encourage people to try new things, take calculated risks and learn from what doesn't work.
The Courage to Say "I Don't Know"
Asking for help is good judgement, not weakness. Nobody knows everything. We'd rather hear "I don't know" than have someone stay silent.
Why Clemenger BBDO?
Because we're not interested in maintaining the status quo.
We're interested in what creativity can do next.
You'll join a business full of talented, curious and ambitious people who genuinely care about the work and each other. People who challenge convention, back great ideas and believe creativity can solve more than marketing problems.
If you're excited by complexity, energised by creativity and motivated by building teams that deliver extraordinary work, we'd love to hear from you.
