CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.
Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.
We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.
To learn more about who we are and the work we do, visit our About Us page.
About the Role
CFA is seeking an Engagement Advisor - Capability to support the implementation of CFA's Community Engagement Capability Framework and Pathway, helping volunteers and employees build the skills and confidence to deliver effective community engagement activities.
Working with the Community Safety, Operational Doctrine and Training teams, you will develop learning resources, tools, training and workshops that strengthen community engagement capability across CFA. You will provide advice on capability expectations, learning pathways and resources, while collaborating with subject matter experts to ensure content remains current and fit for purpose. You will also support e-learning and face-to-face training through CFA's learning management system.
This role requires strong communication, collaboration and facilitation skills to engage volunteers, employees and stakeholders, support consultation activities and deliver resources that build community engagement capability across CFA.
About you
- Qualifications in community engagement, education and training and/or learning and development or related field or equivalent experience.
- Experience in a similar role supporting community engagement initiatives and/or coordinating the delivery of training, workshops, or professional development activities for employees or volunteers.
- Excellent communication and facilitation skills with experience facilitating workshops, delivering presentations or communicating information clearly to diverse audiences.
- Proven ability to build effective working relationships and work collaboratively with a broad range of stakeholders.
- Experience contributing to the design, review or improvement of training resources or e-learning content.
- Experience working with a volunteer workforce, and the ability to build an understanding of stakeholder needs within a community-focussed environment.
- Well-developed written and communication skills with the ability to prepare resources and communicate information clearly.
Why choose CFA
- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Health Ready programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways
Your Application
Click the `Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter (no more than 2 pages) and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.
Pre-employment Checks
Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.
Applications close: 11:59pm 26th July 2026
What to expect from our recruitment process
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [email protected]
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]
