Organisation/Entity: Transport For NSW
Job category: Projects
Job location:
Milsons Point, NSW, AU, 2061
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Job reference number: 106115
Employment type: Permanent Full-Time
Salary range: $121175.0-$135716.0
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You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.
Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.
In this role, you'll:
Assist with service design activities that contribute to customer focused, multi modal transport experiences
Support research, ideation, prototyping, testing and implementation activities across the service design process.
Apply design knowledge to contribute effectively to project activities and improve design practices.
Collaborate within multidisciplinary teams to foster innovation, creativity and problem solving.
Support stakeholder engagement with internal teams, agencies, partners and community groups.
Assist with gathering, analysing and synthesising insights to inform service design decisions.
Support the use and maintenance of service design frameworks, tools and guidelines.
Promote inclusive and accessible design principles to ensure transport services meet diverse customer needs.
For more information on this position and business unit, view the role description and information pack
About you
Have foundational experience or academic training in service design or human centred design.
Understand design thinking and research methodologies including journey mapping, prototyping and testing.
Strong analytical and problem solving skills with the ability to interpret data and research insights.
Effective communicator able to collaborate across multidisciplinary teams and stakeholders.
Understand accessibility and customer focused design principles.
Organised, able to manage multiple tasks and deliverables.
Curious, adaptable and committed to continuous improvement.
Hold tertiary qualifications in design or equivalent professional experience.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Tuesday 14 July 2026.
For more information about this role, please contact
[email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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