Make a meaningful impact as a Quality Improvement Specialist with Uniting, based in Kingscliff, Yamba or Goonellabah.
Position Overview:
This is a full-time position based at either our Kingscliff, Yamba or Goonellabah location. Standard working hours are 9:00am to 5:00pm, with flexibility around start and finish times. The role requires monthly travel between our Kingscliff, Yamba and Goonellabah sites, with occasional travel to other North Coast locations as required.
You will be responsible for providing specialist quality management advice to operational teams at the local level in collaboration with the Practice and Quality team. This role is focused on the provision of coaching, advice and support to build capability and capacity within the local operational team, specialising in auditing, accreditation, complaints and incident management.
It includes:
- Contributing towards the efficiency and effectiveness of the Residential Aged and Health Care team
- Collaborating with the wider Residential Aged and Health Care team, you will lead and facilitate local implementation of stream-wide quality management strategies, initiatives and plans.
- Enabling service managers to implement effective quality improvement activities, including auditing, complaints, and incident management.
- Providing specialist advice at the local level in clinical governance and quality
Qualifications & Requirements:
- Ideally, we’re looking for previous experience (Minimum of 3 years) in a quality improvement role within a medium to large organisation.
- Current AHPRA registration is desirable, but not essential.
- Demonstrated experience in providing advice on complaints management and clinical investigations.
- High-level understanding of contemporary approaches to quality management in the health and/or aged care industry.
- A demonstrated passion for social change and contributing to an organisation of influence for the most disadvantaged.
- Skilled at navigating a complex organisation, forging relationships, and managing through influence rather than direct authority as required.
Benefits for you!
- Training & Development: Hands-on training, development, and mentoring with a leading provider.
- Positive Impact: Join an organisation that positively impacts clients and the community.
- Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
- Wellbeing programs: including free 24/7 confidential counselling services for you and your family via Telus Health
- Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
- Referral Program: Earn a $500 bonus each time you refer a new employee who stays for 2 months.
- Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
- Private Health Insurance: Access to affordable private Health Insurance for yourself or family.
Click here to learn more about our great benefits: Benefits of working at Uniting
Pre-employment Checks:
Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.
About Uniting:
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
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