Help keep rostering, payroll and workforce operations running smoothly across ISLHD.
$82,337.78 - $88,951.41 per annum + 12% super & salary packaging | Permanent Full Time | Warrawong – Hybrid Working | REQ689868 | Grade: Administrative Officer Level 5/6 | Applications close: Sunday 13 September, 2026
Join us in shaping healthier futures. Together we can do more.
About the role
As a Roster Support Officer, you’ll provide HealthRoster, payroll and workers compensation services across Illawarra Shoalhaven Local Health District. Working within the Roster Support team, you’ll provide practical advice, resolve roster and pay-related issues and help ensure processes are accurate, timely and aligned with NSW Health requirements. You’ll work closely with managers and key partners including eHealth, HealthShare Services and EML to resolve system and payroll matters across the District. Based at Warrawong (hybrid working available) this varied role brings together workforce systems, customer service and problem-solving, with opportunities to help improve roster support systems and processes.
Key responsibilities
- Provide advice and guidance to managers and staff on rostering, HealthRoster, payroll and workers compensation matters.
- Support and train managers and staff to use HealthRoster effectively, including Employee Online, Casual Management, Roster Requests and user profiles.
- Process HealthRoster and workers compensation wages accurately and within required timeframes.
- Resolve roster, pay and workers compensation enquiries, including troubleshooting system and process issues.
- Work with eHealth, HealthShare Services, EML and other internal and external partners to resolve roster, payroll and system issues.
- Contribute to improvements in roster support systems and procedures and participate in related project work.
For more information and to view the position classification, see the Position Description here.
About you
You are someone who enjoys working with workforce systems and helping people solve problems. You can manage competing priorities, communicate clearly and maintain accuracy in a busy environment where deadlines matter.
Skills and experience
- Experience or demonstrated understanding of rostering and payroll procedures.
- Experience using payroll or human resources systems such as HealthRoster and StaffLink, and the ability to learn new systems and processes.
- The ability to work autonomously and effectively within a high-volume team environment.
- Strong communication and customer service skills, including the ability to provide clear advice to managers and staff.
- Excellent organisational skills, including the ability to prioritise competing work and meet deadlines.
- Experience processing workers compensation payroll entitlements, or the ability to learn and apply the required processes.
- The ability to interpret and apply relevant policies, procedures and industrial awards.
Why join us?
You’ll work within a supportive Roster Support team, with opportunities to learn from colleagues, share knowledge and develop your skills.
With exposure to HealthRoster, payroll, workers compensation and workforce systems, the role gives you the opportunity to broaden your experience, strengthen your technical knowledge and build valuable skills across several areas of workforce support.
Benefits of working with ISLHD.
We understand that balancing career aspirations with the demand of the everyday, as well as maintaining a healthy work-life balance, can be a challenge. To help with this, we offer a range of benefits which include:
- Allocated Days Off (ADO) - once a month take a paid day off (eligible full-time employees)
- Salary packaging - less tax and more take-home pay
- Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary (eligible full-time employees)
- Fitness Passport - discounted gym membership that both you and your family can enjoy (eligible employees)
- Employee Assistance Program (EAP) - free confidential and professional assistance for staff and their families
- Career progression, professional development and secondment opportunities
now by reading the Position Description, then, using our online portal, submit a resume and answer the task based questions within the application. In addition, please note you must have the following essential requirements:
- Applicable vaccination requirements for a Category B role.
ISLHD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
ISLHD is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and wellbeing of children and young people, actively working to protect them from harm and abuse.
Need more information or help applying?
- Visit the ISLHD website for application tips, to learn more about ISLHD and other important application information.
- Visit the Stepping Up website here. Stepping Up supports Aboriginal people to navigate the recruitment process and find a career or employment in NSW Health.
- Visit The Welcome Experience website here. The Welcome Experience is a free service supporting essential workers (and their families) who are considering applying for or have accepted a job in regional NSW.
- Follow us on social media: Facebook, Instagram, LinkedIn and YouTube.
- For role-related queries or help applying, contact Donele Overton at [email protected]
ISLHD acknowledges that our health district is located on the unceded lands of the Aboriginal people who are the Traditional Custodians of the NSW South Coast.
