JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As the Lease Administration & Portfolio Management Coordinator at JLL, you will support the delivery of comprehensive lease administration and portfolio management services to our client Viva Energy's national property portfolio. In this role, you'll assist with the management of a diverse mix of owned properties and leased premises, promoting and implementing best practice across all sites. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this position offers exposure to a wide range of property management functions including landlord relations, tenant relations, and insurance and risk management. You'll work collaboratively across the broader Account and Work Dynamics business in the pursuit and implementation of best practice and key contract deliverables. We believe the most effective teams are built when everyone is empowered to thrive, and you'll experience this as you build strong working relationships with key stakeholders such as landlords and client site contacts. Your ability to balance multiple priorities while maintaining a keen eye for detail will be essential as you research complex issues, participate in dispute resolution, and deliver operational excellence. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll leverage this collaborative spirit to successfully deliver outcomes that support the service delivery functions of the clients who occupy these properties.
An overview of the role:
Research problems and provide support for landlord and tenant inquiries, participating in dispute resolution and responding to remittance and invoice queries
Manage landlord contact information, update payment routing details, and maintain accurate records across the national portfolio
Provide insurance certificate fulfillment information to the client's Risk Management department, supporting creation and distribution of certificates to landlords as requested
Request copies of subtenant insurance certificates where the client serves as landlord or sub-landlord
Deliver operational, client and customer agency service excellence across the client portfolio, supporting the management of owned property assets and leased premises
Build and maintain strong working relationships with key stakeholders including landlords, tenants, and client site contacts
Provide tenant support and communications, ensuring responsive service delivery and proactive issue resolution
Handle a variety of complex issues concurrently within tight operational deadlines, maintaining focus on meeting performance targets
Sounds like you? This is what we are looking for:
Minimum 1 year of experience in property transactions and associated services with a demonstrated track record
Excellent client service and communication skills with strong interpersonal abilities
Ability to deal with a variety of complex issues concurrently within tight operational deadlines
Goal oriented and focused on meeting performance targets while working well in a team environment
Proactive with a keen eye for detail and the ability to balance multiple priorities effectively
Can-do attitude with proven ability to build and maintain relationships and liaise effectively with all stakeholders
Proficient in industry-standard software and tools for financial analysis and reporting
Tertiary qualification in Property, Real Estate or equivalent (preferred)
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ526491
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
