Date:
27 Jul 2026
Location:
Melbourne, VIC, AU
Department:
Audit and Assurance
Description:
Job Requisition ID: 41611
Help shape and deliver large-scale remediation, claims and complaints programs that improve outcomes for customers across financial services and the public sector.
Thrive in an innovative, collaborative people culture
Mentoring, coaching and leadership programs to help you make an impact that matters
This is a great opportunity to join Deloitte's Regulatory Operations business in a role where you'll lead complex operational programs and help clients improve critical services at scale.
What will your typical day look like?
You'll work across large-scale operational engagements spanning claims, complaints, remediation, grants and regulatory response programs. That could mean helping design a remediation approach for a major insurer, improving complaint handling workflows, or supporting a public sector client to run high-volume claims assessment with quality, speed and fairness at the centre.
Much of your work will sit at the intersection of operations, regulation and customer outcomes. You'll help clients solve messy, high-stakes challenges, using process mapping, data analysis, project delivery and technology to create solutions that are practical, scalable and built to last.
Success in this role comes through variety and collaboration. You'll work closely with specialists across operational excellence, regulation, methodology, quality, project management and technology, while bringing structure and momentum to fast-moving environments where no two projects look quite the same.
About the team
Operate is one of Deloitte's core transformation pillars, focused on running, maintaining and enhancing critical client services on an ongoing basis. Within this team, you'll be part of a group known for tackling complex operational processing challenges across financial services and government, with deep capability in claims, complaints, remediation, regulatory advisory and workflow operations. The work is hands-on, large-scale and grounded in helping organisations deliver fairer, smoother experiences for the people who rely on them.
Enough about us, let's talk about you
You may have all or some of the following skills/experiences:
5+ years' experience in financial services across areas like banking, insurance, superannuation, investments, lending or credit
Experience delivering or supporting large-scale operational projects, investigations or remediation reviews
Strong operational problem-solving skills, including process mapping, data analysis and operational technology capability
Confidence working through change and ambiguity in fast-evolving delivery environments
The ability to balance quality, risk and customer outcomes when solving complex operational challenges
A proactive, self-starting approach and a genuine interest in building better solutions for clients
Experience in claims, complaints, remediation or regulatory programs would be highly regarded
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
