Drive meaningful change where it matters most
We are looking for an experienced Executive Manager, Crew Lead to lead Perpetual KYC , a critical Economic Crime capability focused on strengthening how the Bank understands, reviews and manages customer risk across the customer lifecycle.
The crew is responsible for shaping a future-state approach to customer risk management, moving beyond traditional periodic reviews towards more dynamic, customer-centred and risk-based KYC capability. The work requires close integration across customer journeys, operations, technology, data, risk, frontline processes and regulatory obligations.
This is a strategic and emerging capability. The successful leader will help define the future direction rather than simply execute an established roadmap. The role requires someone who can bring structure to ambiguity, align multiple stakeholder groups and sequence complex change while protecting customer, business and regulatory commitments.
This is an opportunity to build new capability with a direct impact on customer trust, financial crime risk management, operational effectiveness and the Bank’s ability to meet evolving regulatory expectations.
What you’ll do
As Executive Manager, Crew Lead, you will:
Lead a multi-squad environment, aligning priorities, dependencies and outcomes across product, technology, data, risk, operations, delivery and change.
Shape the crew’s purpose, priorities and roadmap, ensuring alignment to Economic Crime strategy, enterprise priorities, regulatory expectations and measurable value.
Partner closely with Product Owners, Crew Tech Leads, Technology, Risk, Operations, Data and business stakeholders to ensure strong alignment across delivery and run outcomes.
Drive a clear, prioritised and outcome-focused backlog that balances strategic transformation, operational resilience, regulatory delivery, risk reduction and customer impact.
Establish strong governance disciplines across planning, delivery, risk, issues, dependencies, decisions, controls and executive reporting.
Use data, metrics and insights to monitor performance, identify risks and opportunities, and support timely executive decision-making.
Build strong partnerships across Economic Crime, Technology, Risk, Data, Operations and enterprise stakeholders to ensure delivery is integrated and sustainable.
Champion simplification, automation, resilience, modern product practices and continuous improvement across the crew.
Build and lead a high-performing crew culture, with clear ownership, strong engagement, accountability, pace and a focus on safe delivery.
What you’ll bring
You are a senior leader who combines strategic thinking with practical execution. You can lead through complexity, connect business and technology, and bring clarity to ambiguous environments.
We’re particularly interested in:
Experience leading across product, technology, data, risk, operations, delivery and change functions.
Experience in banking, financial services, risk, compliance, financial crime, customer lifecycle management, KYC, operations or customer transformation would be advantageous.
What success looks like
You will build a clear understanding of the crew's purpose, strategic outcomes, delivery commitments, technology landscape, risk profile, operational dependencies and stakeholder expectations.
You will establish an integrated view of priorities, performance, delivery, risk and dependencies, supported by clear governance and sequencing across squads and stakeholders.
Over time, success will be reflected in improved KYC capability, sustainable execution, effective risk management, stronger crew performance, and delivery of customer, regulatory and business value.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 03/09/2026
