We're looking for a proactive and customer-focused Customer Service Officer to join our team. This is a varied role where you'll provide outstanding customer service while working closely with our warehouse team to ensure customer orders are processed accurately and on time.
If you enjoy helping people, thrive in a fast-paced environment, and like being part of a supportive team, we'd love to hear from you.
Respond to customer enquiries regarding products, orders and services, delivering a professional and positive experience.
Promptly answer phones, retrieve emails and respond to general sales enquiries.
Provide support with estimating and obtaining quotes for custom products, so that deadlines are maintained.
Process customer orders accurately and coordinate with the warehouse team to ensure timely fulfilment.
Accurately invoice goods once packed and ready for dispatch, with consideration to end of month orders for the following month.
Follow up orders and advise customers of any delays or shortages.
Obtain product/technical support from internal resources, to address customer queries.
Assist with data entry of customer, product or pricing details ensuring accuracy, by self-checking.
Keep customers informed of order progress and provide updates as required.
Handle customer returns and exchanges in line with company procedures.
Assist with inventory and stock management activities, including receiving and organising stock.
Work collaboratively with internal teams to ensure customers receive exceptional service.
Provide customer service to “walk-in” customers promptly and respectfully providing attention to detail and understanding of customer needs.
We're looking for someone who is:
Passionate about providing excellent customer service.
A confident communicator with strong interpersonal skills.
Well organised with excellent attention to detail.
Able to prioritise tasks and work effectively in a busy environment.
A team player who is willing to jump in and help wherever needed.
Adaptable, reliable and eager to learn.
Previous experience in a customer service and administration role is highly regarded.
A basic understanding of warehouse operations and inventory management is advantageous.
Good computer skills and the ability to learn new systems.
A positive attitude and commitment to delivering exceptional customer service.
If successful in this role, you'll be joining a growing Australian company that continues to experience rapid growth and values the contribution of its people.
We offer:
Ongoing training and development to build your knowledge, skills and technical capability.
Opportunities to grow your career within a successful and expanding business.
A supportive and collaborative team environment where your ideas and contributions are valued.
An excellent People & Culture environment.
Recognition and reward for outstanding performance and a job well done.
At Plastic Solutions Australia (PSA), we are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, supported and empowered to succeed.
