Company Description
Novotel, Mercure & ibis Darwin Airport are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers.
Be a part of this journey…
Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience.
The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
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Lead and oversee all Front Office operations, delivering exceptional guest service and upholding brand standards.
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Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives.
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Ensure seamless guest arrivals and departures through effective room allocation and front desk management.
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Manage and optimise Front Office systems, reporting, and daily operational processes.
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Collaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue.
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Oversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience.
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Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty.
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Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures.
Qualifications
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2 years’ experience in a leadership role within Front Office or a similar environment.
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Demonstrated leadership experience within the customer service industry.
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Possess a strong background in Front Office procedures and Opera PMS.
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Experience with forecasting, budgeting and Revenue Management principles.
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Proven experience managing rosters and costs to achieve budgets and targets.
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Demonstrated ability to coach, mentor, develop and inspire teams.
Additional Information
What's in it for you
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ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
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Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
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Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.
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Learn Your Way – Access leading training platforms like Accor Academy and Typsy to advance your career and skills.
