Job Summary
We are seeking a Helpdesk Support Specialist to provide technical assistance and support to users, ensuring timely resolution of IT-related issues. The ideal candidate will troubleshoot problems, manage support requests, and help maintain efficient IT operations.
Responsibilities
- Provide first-level technical support for hardware, software, and system issues.
- Respond to user inquiries and resolve technical concerns in a timely manner.
- Troubleshoot desktop, network, and application-related problems.
- Create, update, and track support tickets and service requests.
- Assist with user account setup, access requests, and system configurations.
- Escalate complex issues to appropriate IT teams when necessary.
- Maintain IT documentation and support records.
- Follow IT policies, procedures, and security guidelines.
- Perform other related duties as assigned.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience in helpdesk support, technical support, or IT service roles is an advantage.
- Knowledge of computer hardware, operating systems, networking, and troubleshooting.
- Familiarity with ticketing systems and remote support tools.
- Strong communication, problem-solving, and customer service skills.
- Ability to work independently and as part of a team.
Pay: $74,500.00 per year
Benefits:
- Childcare assistance
- Company car
- Life insurance
- Maternity leave
Work Location: In person
