The Produ ct Design Chapter Lead works in a collaborative, cross-functional environment, leading a Human Centred Design approach to crea te effect ive, co hesive design solutions that meet real customer needs.
In this role you will own the strategic experience design and governance of the Guidance & Investing portfolio, shaping how customers discover, start and grow their investing and retail superannuation journeys across the award-winning CommBank app, NetBank and the CommBank website. You will work hand in hand with a fellow Design Chapter Lead in Wealth & Private , partnering closely on initiatives that overlap so the end-to- end experience stays coherent.
You are equally comfortable in discovery and delivery. You bring a dual-track mindset, framing the customer problem and desired outcome up front, then guiding a team of designers, researchers and content designers to turn that thinking into shipped experiences. You are proactive in bringing visioning and the customer need to your stakeholders, anticipating needs and staying a t the forefront of innovation.
Reporting into Irene Hanna, Design Chapter Area Lead, you will be a principal member of the Design Chapter and its Design Leadership team. You will lead 6 -10 direct reports within a wider Wealth & Private Design team of around 20 designers, researchers and content designers.
The W&P Design te am sits within Retail Banking Services (RBS) . It is part of a 1 80 + strong design community acro ss RBS with high-quality expectations and an award-winning design s ystem. Compr ised of UX Researchers, Pro duct Design ers , UI Designers, Service Designers , Content Designers and Digital Accessibility Experts, the Chapter delivers inclusive staff and customer experiences across all our digital and assisted touchpoints, through best-practice research and design methodology.
If you live our values and demonstrate the required people and technical capabilities, we can offer great opportunities for progression across one of Australia's largest and most ambitious design communities.
Any given week could see you
Outcome-led delivery — working within a customer-problem and outcome-led product operating model. Partnering with Product Owners to understand business drivers, define experience metrics, and measure and report on key results.
Cross-crew partnership — collaborating with your fellow domain Design Chapter Lead, and with product, engineering, risk and other stakeholders, to deliver feasible solutions on overlapping initiatives.
Design practice — leading the development of design capability and best practice within the Chapter, including the continu ous improveme nt of methodologies, tools and processes, and contributing to the design system.
