Create unforgettable experiences where hospitality, entertainment, and live events come together!
The Coliseum Theatre is looking for an experienced and passionate Hospitality Manager to lead the delivery of exceptional guest experiences within one of Sydney's premier entertainment destinations. From welcoming guests as they arrive, to supporting seamless event operations, to managing unexpected changes behind the scenes, you will play a critical role in ensuring every visit feels effortless, personalised and exceptional.
Attractive salary and staff benefits-
Free parking, daily meal provided
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Free gym membership & pool access
About the Role:
As Hospitality Manager, you will lead hospitality operations across a diverse calendar of live events, performances, and experiences. You will work in an environment where every event brings new challenges, new audiences, and new opportunities to exceed expectations.
The successful candidate will thrive in the fast pace of live entertainment and understand the importance of delivering excellence when the pressure is on. This role requires a leader who can balance operational demands with genuine hospitality - someone who can manage the unexpected while ensuring every guest feels welcomed, valued, and looked after.
Key duties & responsibilities:
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Work closely with the Front of House Manager to ensure a seamless, whole-of-venue experience for guests and hirers, discuss pre-event requirements, run sheets, production schedules and actions.
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Partner with the Theatre Services Manager and in-house chefs to execute catering requirements.
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Partner with the Marketing team on signage, venue branding, and promotional materials to enhance the patron experience.
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Process invoices, track expenditure, and ensure financial reporting accuracy.
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Support the Theatre Services Manager role as required.
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Collaborate with technical and operations teams to integrate hospitality timelines within overall production schedules.
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Drive profitability through efficient operations, smart purchasing, and strategic pricing.
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Stay ahead of national and international beverage trends, ensuring the theatre’s bar experience remains relevant, exciting, and commercially strong.
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Conduct reviews to assess financial performance, guest feedback, and operational outcomes, driving continuous improvement.
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Manage stock, rosters, staff performance, and outlet readiness to ensure smooth operations and optimal customer service.
The ideal candidate is someone who has:
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Proven experience in hospitality management, ideally within events, entertainment, venues, or high-volume operations.
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A strong track record of delivering outstanding customer service experiences.
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Strong knowledge of business planning, event delivery, and customer care and pricing strategy development.
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Confidence managing change, unexpected challenges and competing demands.
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Exceptional communication and stakeholder management skills.
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Strong leadership capability with the ability to motivate and inspire teams.
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A proactive mindset and willingness to go above and beyond.
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The ability to stay composed and solutions focused in high-pressure situations.
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The ability to balance operational demands while maintaining a premium guest experience.
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A proven track record of successful implementation of hospitality strategy and marketing/promotions.
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Strong post-event analysis capabilities and data-driven decision-making skills.
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Current RSA Competency Card.
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Current First Aid certification (or willingness to obtain).
APPLY TODAY!
