Elastomers Australia is an industry leader in the manufacturing and servicing of screen media for the mining and mineral processing industries. We pride ourselves on manufacturing excellence and providing superior service and solutions to our clients with independent custom screening solutions. We have built our reputation as "market leaders" with over 45 years of experience, a customer base covering all major mining company operations Australia wide in addition to building strong export markets in approximately twenty overseas countries.
About the Team
Based in various branches nationally, the Client Support Group works closely with the In the Field Staff, the Client Solutions Specialists, Branch staff, Commercial and any other Key Stakeholders to ensure all reporting, invoicing, payroll, and orders management is accurate and entered into the internal systems, as well as providing the same level of accuracy to the external client in the form of Service Reports and invoices.
About the Role
Elastomers Australia are currently seeking a part time Client Support Officer to join our team on a 12-month maternity leave cover, working 3x days per week, Located at our Campbellfield Office. Reporting into the Senior Client Support Officer, this is a unique and diverse administration role, with no two days the same. You will actively be a key component to the order process, provide exceptional customer service to both internal and external stakeholders and become an intricate component of our progressive team environment.
Key Responsibilities:
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Daily processing of orders, RFQ’s, Expedites from the Shared Mailbox and Portal to internal EA systems Dashboard
- Preparation of quotes as instructed by the Client Solutions Specialists
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Order creation within internal systems
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A heavy focus on data entry to develop and generate customised service reports for clients nationally
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Responsible sharing of information and data to the national Client Support Team
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Liaise with clients to customise reports for their specific requirements
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Prepare spreadsheets to assist in information gathering
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Ensure all external reports meet contract requirements as delegated by the Commercial Team
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SAP Ariba Processing
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Internal/External Stakeholder engagement
Skills and Experience
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Intermediate computer skills in Microsoft Excel; formulas, reporting systems and design
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Previous experience in an administration and reporting role or similar
- Previous experience in purchase orders and invoicing
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Ability to adapt to a changing environment and handle multiple priorities
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Sound communication skills, with the ability to liaise at various levels within the organisation
- Excellent writing and analytical skills
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Attention to detail, with sound organisational and time management skills
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Be proactive and willing to take initiative
Benefits
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Supportive team environment
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Ongoing training and development opportunities
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Strong safety culture
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Dedicated leadership team
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Stable and successful business
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Thursday lunches
At Elastomers Australia, diversity and inclusion are part of our DNA. We are committed to continue building an inclusive culture that encourages, supports and celebrates the diversity of our employees. We take pride in fostering respect, inclusivity and flexibility within our business and the wider community.
If you would like to be part of this outstanding opportunity to work with one of Australia's market leading organisations, please apply via the link below.
