Crop Shop Boutique (CSB) is a fast-growing Australian e-commerce brand redefining athleisure since its launch in 2019 by Rachel Dillon. With a mission to empower women worldwide, CSB blends style, function, and confidence in every piece we create. Our team thrives on relentlessly raising the bar, being perfectly practical, and being unapologetically fearless.
About the Role
The Head of Production and Supply Chain is responsible for building, governing and continuously improving CSB’s end-to-end production and supplier network, ensuring the timely, cost-effective and quality-compliant delivery of product to CSB warehouses globally.
This role owns the critical path from design handover through to goods-in — driving supplier procurement strategy, production planning, quality assurance, logistics and compliance. Working closely with the Chief Operations Officer, Head of Design & Product Development, Head of Merchandise, this role ensures CSB’s supply chain is a source of competitive advantage: resilient, ethical, cost-optimised and capable of supporting the business at scale.
The Head of Production and Supply Chain will build and lead a dedicated production team, establish the supplier network breadth and depth CSB requires to grow, and embed the systems, processes and governance frameworks that reduce individual dependency and protect the business from supply chain disruption.
Key Responsibilities
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Own the critical path from confirmed design handover through to goods-in, ensuring all milestones are met on time and in full.
- Manage all supplier relationships, purchase orders and production schedules to ensure mutually beneficial partnerships.
- Collaborate closely with the Head of Merchandise to align option plans, core and seasonal item requirements, and ensure the supply chain is well prepared for upcoming volumes.
- Minimise post-PO changes by ensuring production is only confirmed once specifications are fully resolved at the design handover stage.
- Work with the trade team to support recommendations around cancellations, pull-forwards, pre-sales and repeat orders to maximise inventory productivity.
- Enforce quality standards at pre-production, in-line and final inspection stages across all manufacturing partners.
- Oversee the Garment Technician function, ensuring fit, construction and technical standards are actively enforced through the manufacturing process.
- Review pre-production samples and AQL inspection reports, escalating non-conformance issues and approving bulk production.
- Manage product testing schedules to ensure all garments meet compliance requirements prior to shipment.
- Build and maintain compliance documentation including ethical trading audits, testing reports and regulatory requirements.
- Manage logistics providers, shipping consolidation and landed cost optimisation to ensure cost-effective delivery of product to CSB warehouses.
- Prepare and manage monthly, quarterly and annual budgets for the Supply Chain function.
- Set KPIs and track team performance, using data-driven insights to optimise output and customer experience.
- Inspire and cultivate a high-performing, collaborative team environment within the Supply function.
About You
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5+ years’ experience in apparel production management, sourcing and supply chain leadership, with demonstrated experience managing offshore manufacturing partners.
- Thorough knowledge of the product production process from design handover through to goods-in.
- Sound knowledge of garment construction, quality assurance standards, AQL inspection processes and compliance frameworks.
- Advanced proficiency in ERP, PLM, inventory management and reporting systems.
- Advanced understanding of apparel manufacturing processes, garment construction, technical specifications and quality control methodologies.
- Demonstrated success building and scaling global supplier networks and manufacturing partnerships across multiple product categories and regions.
- Strong experience negotiating supplier agreements, production terms, pricing structures and service level expectations.
- Experience leading production planning and inventory supply strategies within a fast-paced, high-growth environment.
- Strong financial acumen with experience managing departmental budgets, freight costs, landed costs and margin outcomes.
- Experience implementing and improving supply chain systems, reporting frameworks and governance processes.
- Strong analytical capability with the ability to interpret data, identify trends and make commercially sound decisions.
- Strategic thinker with the ability to balance long-term supply chain capability building with short-term operational execution.
- Strong people leadership skills with a demonstrated ability to build engaged, accountable and high-performing teams.
- Proven ability to lead through ambiguity, manage competing priorities and deliver results under pressure.
- Highly organised with exceptional attention to detail and execution discipline.
- Proactive problem solver who anticipates risks and implements preventative solutions.
- Continuous improvement mindset with a passion for building scalable systems and processes.
- Resilient, adaptable and comfortable operating in a fast-growth environment.
Why Join CSB?
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Hybrid work model – balance of in-office & WFH
- Short Term Incentive Program
- Parental leave package for both parents
- State-of-the-art gym at CSB HQ
- Competitive staff discounts
- Be a part of our mission to empower women worldwide
- Exciting team events & initiatives
How to Apply
If you're ready to contribute to CSB’s mission and growth, we’d love to hear from you! Join in empowering women worldwide, CSB style. To apply, please submit your resume and cover letter via the job board only (direct applications via email or LinkedIn messages will not be accepted). For further information, please reach out to Dylan Anger at [email protected].
CSB Active is a growing e-commerce brand that was founded in 2019 by Rachel Dillon, with stylish and unique activewear in mind. Our mission is to provide women all over the world with functional and confidence-inducing activewear that inspires our ever-growing community both in and out of the gym. Behind our vision is our passionate and high-performing CSB team that stands by values such as inclusivity, creativity, empowerment, and respect. CSB preaches a commitment to continuous learning and development to set our team up for success. In 3 short years, we have become a leader in the Australian activewear space, with a goal to keep growing our community globally.
