Retail Manager
Job type: Permanent full-time
Location: 67 Cardiff Road, Darra QLD 4076
Start date: As soon as possible
Work location: In person
Kim Khanh BYO Vietnamese and Chinese Restaurant is seeking a permanent full-time Retail Manager to manage and improve the business’s retail, takeaway, phone order and delivery platform operations.
The successful candidate will be responsible for overseeing off-premise sales channels, stock levels, retail pricing, customer service standards, POS reporting, staff rostering, supplier coordination, marketing activities and operational compliance.
Main Responsibilities
- Determine appropriate product mix for off-premise sales, manage stock levels of packaging and retail-related items, and ensure consistent service standards across takeaway and delivery operations.
- Formulate and implement purchasing and marketing strategies for off-premise sales channels, including setting pricing structures for takeaway and delivery platforms such as Uber Eats, TuckerFox and DoorDash.
- Promote and advertise the business’s off-premise offerings through digital platforms, online promotions and customer engagement strategies to drive sales growth.
- Oversee the sale of goods and services through takeaway, phone orders and delivery platforms, while ensuring high-quality customer service and order accuracy.
- Maintain accurate records of sales performance, stock levels and financial transactions related to off-premise operations using POS and reporting systems.
- Monitor revenue performance and assist in budgeting, cost control and profitability analysis for the retail sales component of the business.
- Manage recruitment, rostering, training and supervision of staff involved in takeaway counter operations and off-premise service delivery.
- Ensure compliance with relevant workplace health and safety requirements, food safety standards and operational procedures within the takeaway and retail service areas.
- Coordinate consistency across multiple sales channels, including pricing, promotions, product offerings and delivery operations, to maintain a unified retail strategy.
Requirements
- At least a Graduate Diploma in Management, Business, Retail Management, Hospitality Management or a related field, or equivalent relevant experience.
- At least 1 year of experience as a Retail Manager or in a similar retail management role.
- Strong leadership, organisational and financial management skills.
- Experience with stock control, POS systems, sales reporting, staff supervision and customer service.
- Knowledge of food safety standards, workplace health and safety requirements and relevant operational compliance.
- Conversant in English.
- Applicants must have the right to work in Australia with no restriction on working hours. Australian citizens and permanent residents are preferred.
How to Apply
Please apply with your resume and a short cover letter outlining your relevant experience in retail management, takeaway or delivery operations, stock control, staff supervision, customer service and business operations.
Pay: $79,499.00 per year
Benefits:
- Employee discount
- Employee mentoring program
- Professional development assistance
Work Location: In person
